usmf Posted February 8, 2023 Share Posted February 8, 2023 I am trying to upgrade as recommended and the automated upgrade process is not working. When I attempt to complete the upgrade it is stuck at the first step and only toggles between 2 screens: Third Party Resource Check and the Large Database Update notice. Any suggestions to get this to work? I disable all plugins before attempting to upgrade. Link to comment Share on other sites More sharing options...
Jim M Posted February 8, 2023 Share Posted February 8, 2023 Unfortunately, this is a bug with the version which you are on. As the patch was not applied, the best way to get past this would be to perform a manual upgrade. You can find instructions to do that here: https://invisioncommunity.com/4guides/welcome/install-and-upgrade-r259/#manualupgrade Link to comment Share on other sites More sharing options...
usmf Posted February 8, 2023 Author Share Posted February 8, 2023 Can I just apply the patch and then apply the upgrade? Link to comment Share on other sites More sharing options...
Jim M Posted February 8, 2023 Share Posted February 8, 2023 4 minutes ago, usmf said: Can I just apply the patch and then apply the upgrade? You would need to perform a manual upgrade at this point, I'm afraid. Link to comment Share on other sites More sharing options...
usmf Posted February 8, 2023 Author Share Posted February 8, 2023 Am I seeing this correctly, to manually update I am essentially doing fresh install of the application? If that is the case, what will happen to all of the customizations that have been done to the sites? I am very worried this is going to go bad. Link to comment Share on other sites More sharing options...
Jim M Posted February 8, 2023 Share Posted February 8, 2023 You are not doing a fresh install. You want to only follow what is under "Manual Upgrade". I have copied that below for you: Quote Manual Upgrade Simply login to the client area and download a full package of software, and unzip the archive to your computer. It will create a folder named "ips_xxxxx" where xxxxx is a random string of characters. Then use an FTP client such as Filezilla and upload the contents of the ips_xxxxx folder (not the folder itself) to your forum main directory, overwriting when prompted and making sure all files transfer without error. You will then go to your site and /admin/upgrade such as example.com/admin/upgrade and login with your AdminCP credentials. The upgrade system will scan you install to confirm that all files are up to date before proceeding. If it reports any are wrong then be sure you uploaded all files properly. Link to comment Share on other sites More sharing options...
usmf Posted February 8, 2023 Author Share Posted February 8, 2023 I spoke with our site manager and all updates and patches are completed when alerted of the patch. How can you force a fresh install when one patch was missed. the site is checked on a daily basis. Where can I find a list of the updates and patches to see the date that the patch was suppose to be done? Link to comment Share on other sites More sharing options...
Jim M Posted February 8, 2023 Share Posted February 8, 2023 8 minutes ago, usmf said: I spoke with our site manager and all updates and patches are completed when alerted of the patch. How can you force a fresh install when one patch was missed. the site is checked on a daily basis. Where can I find a list of the updates and patches to see the date that the patch was suppose to be done? We are trying to have you obtain the update. You are not doing a fresh install. The steps provided will not impact your community negatively. You cannot apply a patch once the upgrade is available. You will need to perform the manual upgrade as mentioned. Link to comment Share on other sites More sharing options...
usmf Posted February 9, 2023 Author Share Posted February 9, 2023 I am on a mac, will it create any problems if I expand the zip on my mac and upload the files to the server? Link to comment Share on other sites More sharing options...
Jim M Posted February 9, 2023 Share Posted February 9, 2023 2 minutes ago, usmf said: I am on a mac, will it create any problems if I expand the zip on my mac and upload the files to the server? It will not. (Most our team runs on Macs 🙂 ) Sometimes macOS creates .DS_Store files in directories when extracting but they will not interfere with the software, you will just want to have your hosting provider remove any if yours has done this. Link to comment Share on other sites More sharing options...
usmf Posted February 9, 2023 Author Share Posted February 9, 2023 thanks I normally take the site offline and disable all of the plugins. Will that be good for the manual upgrade as well? Link to comment Share on other sites More sharing options...
Jim M Posted February 9, 2023 Share Posted February 9, 2023 25 minutes ago, usmf said: I normally take the site offline and disable all of the plugins. Will that be good for the manual upgrade as well? That is a great idea, along with a full back up of your site (files and database). Link to comment Share on other sites More sharing options...
usmf Posted February 9, 2023 Author Share Posted February 9, 2023 The site is backed up nightly so we are covered there Link to comment Share on other sites More sharing options...
usmf Posted February 10, 2023 Author Share Posted February 10, 2023 I have questions: 1) The file structure in the zip file to be uploaded is not the same. Do I just add the folders to the root directory a) Folders in the zip file but not the working site Plugins system datastore applications api uploads oauth b) The only folder that is in the current site is "admin" and there are multiple directories in that folder. Do I need to copy the individual files for the admin directory? Am I going to find more differences? Clear instructions would be beneficial. thanks Link to comment Share on other sites More sharing options...
Marc Stridgen Posted February 10, 2023 Share Posted February 10, 2023 You need to check the directory you are looking at, as those folders do indeed exist. If they didnt, your site wouldnt be running Link to comment Share on other sites More sharing options...
usmf Posted February 10, 2023 Author Share Posted February 10, 2023 I have turned the site back active so you can see it working. I have attached a screen shot of the directory structure. The site is worldmilitariaforum.com Link to comment Share on other sites More sharing options...
Randy Calvert Posted February 10, 2023 Share Posted February 10, 2023 Your files are most likely under public_html. For many hosts, your www.domain.com is /home/username/public_html/ Link to comment Share on other sites More sharing options...
Marc Stridgen Posted February 10, 2023 Share Posted February 10, 2023 We are unable to inform you where you keep your files without ACP access. If you are unsure you would need to ask your hosting company the question Link to comment Share on other sites More sharing options...
usmf Posted February 10, 2023 Author Share Posted February 10, 2023 this is on a dedicated server, I set up the site and know where everything is. I can give you access to the site as well as ftp access so you can see for yourself what the file structure is. Here is video of me looking through the file structure so you can see how the site is set up and that the folders are not in the root of the site. https://www.loom.com/share/ecaa2af867f541efaae014cb9f290723 Link to comment Share on other sites More sharing options...
ThunderBlue Posted February 10, 2023 Share Posted February 10, 2023 Hi. See if you can help with this. I found this code to check the root location of folders. Create a file with .php extension and insert this code. <?php $path = getcwd(); echo $path; ?> Send it with ftp to your space and open it from the browser. It should tell you the location of the folders. Link to comment Share on other sites More sharing options...
usmf Posted February 10, 2023 Author Share Posted February 10, 2023 Here is the location check Link to comment Share on other sites More sharing options...
Stuart Silvester Posted February 10, 2023 Share Posted February 10, 2023 Your forums are in a folder called /forums/. You'll need to go into that folder to see the Invision Community files. Link to comment Share on other sites More sharing options...
usmf Posted February 10, 2023 Author Share Posted February 10, 2023 Okay, so that is the location I will put all of the replacement files? Link to comment Share on other sites More sharing options...
Jim M Posted February 10, 2023 Share Posted February 10, 2023 1 minute ago, usmf said: Okay, so that is the location I will put all of the replacement files? Correct. Our files will need to overwrite the files where your installation is currently installed. You should see the same folder structure there. Link to comment Share on other sites More sharing options...
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