ToeJam Posted January 30, 2023 Share Posted January 30, 2023 Hi, I'm trying to upgrade my site. I'm currently on PHP 7.4.33. When I go into my cpanel MultiPHP Manager to change the PHP to 8.0 from 7.4 I loose all function of my site as well as the Admin ACP to continue with the site upgrade. How do I do this? Link to comment Share on other sites More sharing options...
Randy Calvert Posted January 30, 2023 Share Posted January 30, 2023 The newest versions of IPB don't support PHP 7 at all. This means you need to do a manual upgrade. Disable all 3rd party applications & plugins. Switch to a default non-customized IPS theme. Switch your server to PHP 8. Use the compatibility checker script to confirm you have all of the required PHP modules installed in your PHP8. Manually upload the files of the new version from your client area to your server. Visit yourdomain.com/admin/upgrade and follow the prompts to do the upgrade. Check if any 3rd party modifications require an update (there's a button to manually check in the applications page). After you apply the updates you can safely re-enable those modifications. Go to your Support Page in ACP and fix any remaining issues listed on the page. If you still have disabled applications and/or plugins after the above steps, re-enable them 1 by 1 to make sure they are compatible with PHP 8. Link to comment Share on other sites More sharing options...
ToeJam Posted January 30, 2023 Author Share Posted January 30, 2023 How do I make the IPS Theme Default? I can't seem to switch the default from my custom. Thanks Link to comment Share on other sites More sharing options...
Randy Calvert Posted January 30, 2023 Share Posted January 30, 2023 ACP > Customization > Appearance > Themes You can create a new default theme by clicking the "Create New" button in the upper right hand side of the screen. You can make it default by clicking on "Edit" for that new theme once created and choosing the option to make it the "Default Front End Theme". Link to comment Share on other sites More sharing options...
ToeJam Posted January 31, 2023 Author Share Posted January 31, 2023 Thanks Randy, So I did all that and ran the scrip and I got these errors and so I reached out to my host They replied with Quote Thanks for reaching out to Support today! I wanted to follow up with you in regards to our phone conversation from earlier about the issues you had updating software on www.xxxxx.com Upon reviewing the server configuration, it does appear that the 4 PHP extensions (cURL, GD, Multibyte String, and MySQLi) are showing as installed and active for PHP 8.0. In situations where certain PHP extensions are enabled but the software is reporting it as uninstalled, it's usually the result of an issue within a php.ini, user.ini or .htaccess file. We would recommend reaching out to the software developers and providing them with the list of reported missing extensions for further guidance on what type of configuration is needed in order for the software to recognize the extensions. If you have any additional questions, feel free to reach back out to us as we are available 24/7 for continued support. Any Idea on what I can do? Thanks Link to comment Share on other sites More sharing options...
Randy Calvert Posted January 31, 2023 Share Posted January 31, 2023 (edited) Check with a phpinfo file when running PHP8 to confirm if they’re installed. However I’m willing to bet you’re going to have problems after your move to PHP8. In the lion share of cases where someone comes back here posting their site is not working… it ends up being their host screwed up the requirements on the move to PHP8. If it does not work after the move to PHP8, IPB won’t be able to help until the required modules are working AND responding. Edited January 31, 2023 by Randy Calvert Link to comment Share on other sites More sharing options...
Marc Stridgen Posted January 31, 2023 Share Posted January 31, 2023 You would need to let them know that is what is being reported by phpinfo, which is what we use to get this Link to comment Share on other sites More sharing options...
ToeJam Posted January 31, 2023 Author Share Posted January 31, 2023 Thank you, got it all accomplished. I'm noticing that People cannot register. I get this error Error code: EX1364 Can I continue to get help here for this or do I need to start a new topic? Thanks Link to comment Share on other sites More sharing options...
Jim M Posted January 31, 2023 Share Posted January 31, 2023 Looking in your System Log, this is an error with your database table as you have a custom column which does not have a default value. IPS\Db\Exception: Field 'fav_games' in ibf_core_members doesn't have a default value (1364) If you are no longer using that third party add-on which uses this field, you can delete it. Otherwise, you will want to have your hosting provider disable safe mode on MySQL or add a default value. Link to comment Share on other sites More sharing options...
ToeJam Posted January 31, 2023 Author Share Posted January 31, 2023 Can I access the area that has that field to delete myself? DO I use a ftp program? If so how do I get there? Also, just noticed when testing my shopping cart, I cannot checkout to make a physical purchase of a product it says Quote There are no shipping rates set up which can be used for this order. This may happen, if for example, all your shipping rates are limited to particular countries, and the customer's shipping address is not in one of these countries. The availability of shipping rates can also be affected by the order's subtotal or the weight or quantity of items to be shipped. Go to Admin CP > Commerce > Shipments > Shipping Rates to configure the available shipping rates. When I go to the setting of the individual products it still has Easy Post selected as the shipping method. Do I need to change something now after I upgraded for this? Thanks Link to comment Share on other sites More sharing options...
Jim M Posted January 31, 2023 Share Posted January 31, 2023 1 hour ago, ToeJam said: Can I access the area that has that field to delete myself? DO I use a ftp program? If so how do I get there? Please contact your hosting provider for assistance in accessing your database. If you are not sure how to do this, I would recommend asking your hosting provider to perform this for. If you do make any changes/removals, please take a backup prior to doing so. 1 hour ago, ToeJam said: Also, just noticed when testing my shopping cart, I cannot checkout to make a physical purchase of a product it says Quote There are no shipping rates set up which can be used for this order. This may happen, if for example, all your shipping rates are limited to particular countries, and the customer's shipping address is not in one of these countries. The availability of shipping rates can also be affected by the order's subtotal or the weight or quantity of items to be shipped. Go to Admin CP > Commerce > Shipments > Shipping Rates to configure the available shipping rates. When I go to the setting of the individual products it still has Easy Post selected as the shipping method. Do I need to change something now after I upgraded for this? Is EasyPost setup? You would need to ensure that integration is working correctly to select it. If you are not allowing shipping to a country you're in then you also need to check that. Link to comment Share on other sites More sharing options...
ToeJam Posted January 31, 2023 Author Share Posted January 31, 2023 8 minutes ago, Jim M said: Please contact your hosting provider for assistance in accessing your database. If you are not sure how to do this, I would recommend asking your hosting provider to perform this for. If you do make any changes/removals, please take a backup prior to doing so. Is EasyPost setup? You would need to ensure that integration is working correctly to select it. If you are not allowing shipping to a country you're in then you also need to check that. Okay I'll have my host do this. I'm going to need a refresher as it's been some time. I see Easy post configured and with key, individual products point to easy post for shipping. What am I missing? Thanks - Erik Link to comment Share on other sites More sharing options...
Jim M Posted January 31, 2023 Share Posted January 31, 2023 12 minutes ago, ToeJam said: I'm going to need a refresher as it's been some time. I see Easy post configured and with key, individual products point to easy post for shipping. What am I missing? Is your account still active with EasyPost? What do you have set for Allow Customer to Choose Rate? Link to comment Share on other sites More sharing options...
ToeJam Posted January 31, 2023 Author Share Posted January 31, 2023 13 minutes ago, Jim M said: Is your account still active with EasyPost? What do you have set for Allow Customer to Choose Rate? Yes, it was and working right before the upgrade Link to comment Share on other sites More sharing options...
Jim M Posted January 31, 2023 Share Posted January 31, 2023 Just now, ToeJam said: Yes, it was and working right before the upgrade Sorry, looks like you may have missed this question: What do you have set for Allow Customer to Choose Rate? Link to comment Share on other sites More sharing options...
ToeJam Posted January 31, 2023 Author Share Posted January 31, 2023 47 minutes ago, Jim M said: Sorry, looks like you may have missed this question: What do you have set for Allow Customer to Choose Rate? Okay so weird. I have the shipping part fixed. The account I was using to test the shipping, I decided to erase the shipping address and use another one and it works fine now, then tested on another account and it works fine. On the new membership registration error I contacted my hosting company and I got this reply back Quote Thank you for contacting Technical Support, my name is Jamie and I will be happy to assist you today! The field in the database thesig5_invision for table ibf_core_members, column 'ip_address', did not have a default value set. With the default value being set to NULL, the error code comes back as "Error code: 2S129/1" with the error message "You are not permitted to register a user account with this site." If you need further assistance, keep in mind that we are available 24/7 via phone, chat, or email. You may receive an email requesting feedback on this interaction and I hope you have a great rest of the day! So it looks like fixing one error brought on another? Thanks - Erik Link to comment Share on other sites More sharing options...
Jim M Posted January 31, 2023 Share Posted January 31, 2023 9 minutes ago, ToeJam said: Error code: 2S129/1 This would be too many registration attempts and Spam Defense is preventing a false positive. You will want to temporarily disable this in ACP -> Members -> Spam Prevention -> Spam Defense, if you are testing a lot or Whitelist your IP addresses that you want to test with. Link to comment Share on other sites More sharing options...
ToeJam Posted January 31, 2023 Author Share Posted January 31, 2023 (edited) I disabled Spam Defense now that original error code is coming back EX1364 Edited January 31, 2023 by ToeJam Link to comment Share on other sites More sharing options...
Jim M Posted January 31, 2023 Share Posted January 31, 2023 12 minutes ago, ToeJam said: I disabled Spam Defense now that original error code is coming back EX1364 There likely may be more columns. You will need to keep checking the System Log and working with your hosting provider till this is resolved. Alternatively, you will need to have them disable safe mode in mysql. Link to comment Share on other sites More sharing options...
ToeJam Posted January 31, 2023 Author Share Posted January 31, 2023 Are they going to know what to look for and do as a hosting company? Link to comment Share on other sites More sharing options...
Jim M Posted January 31, 2023 Share Posted January 31, 2023 Just now, ToeJam said: Are they going to know what to look for and do as a hosting company? You would need to provide them the table and column in the error. Link to comment Share on other sites More sharing options...
ToeJam Posted February 3, 2023 Author Share Posted February 3, 2023 Okay so they were able do that and registration is working, now I have an issue with spam prevention toggled off I'm hitting hit with spam registers So when I turn spam prevention enable I'm getting that error again is this something I can do on the ACP end or more I need my hosting to do on the tables somewhere? Thanks Link to comment Share on other sites More sharing options...
Jim M Posted February 3, 2023 Share Posted February 3, 2023 5 minutes ago, ToeJam said: So when I turn spam prevention enable I'm getting that error again Due to your testing, you are still getting flagged by our Spam Defense system. You can use the whitelist system to whitelist yourself if you want to continue to test. This would not impact your users as it is based on your data. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted February 6, 2023 Share Posted February 6, 2023 If you are not sure how to whitelist, take a look at the guide below which shows this Link to comment Share on other sites More sharing options...
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