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Posted January 8, 20232 yr I've just set up Stripe payments, and I'm having trouble finding a way to make customer statements (as in, what they see in their bank records) showing some specific information. At the moment, statements will show the business name and the support phone number as provided to Stripe. Stripe support claims this is how it has to be - and that perhaps via the Invision integration one can change what gets displayed. Very much appreciate any insight into this. Rather than the phone number, I'd love for the statement to display the product/donation/subscription name that was bought.
January 8, 20232 yr IPB does not support dynamic descriptors. You can set a static descriptor within your Stripe account itself. https://stripe.com/docs/account/statement-descriptors
January 8, 20232 yr Author 12 hours ago, Randy Calvert said: IPB does not support dynamic descriptors. You can set a static descriptor within your Stripe account itself. https://stripe.com/docs/account/statement-descriptors I had this filled in already, may I ask (categorically) what you put there to make it work for you?
January 8, 20232 yr https://dashboard.stripe.com/settings/public There is also settings for the phone number, etc there.
January 8, 20232 yr Author 6 minutes ago, Randy Calvert said: https://dashboard.stripe.com/settings/public There is also settings for the phone number, etc there. I know where to change things, but I'm saying I already have a Statement descriptor and Shortened descriptor, but it still is the Statement descriptor and the phone number that show on statements. Is it possible to avoid showing the phone number at all with Invision? Edited January 8, 20232 yr by Nakamura RTS
January 8, 20232 yr Phone numbers don't show on my statements. Invision is not even aware of your phone number. So it's not setting it. It's set within Stripe. Have you confirmed the following is off? If that does not work, I'm not sure. But it's definitely a Stripe setup issue instead of IPB.
January 8, 20232 yr Author 30 minutes ago, Randy Calvert said: Phone numbers don't show on my statements. Invision is not even aware of your phone number. So it's not setting it. It's set within Stripe. Have you confirmed the following is off? If that does not work, I'm not sure. But it's definitely a Stripe setup issue instead of IPB. Yeah, this is how I have it set as well. Must be different from bank to bank then. Stripe claims the phone number's display is required.
January 9, 20232 yr 14 hours ago, Nakamura RTS said: Stripe claims the phone number's display is required. Where is it that you are seeing this?
January 10, 20232 yr Author On 1/9/2023 at 8:39 AM, Marc Stridgen said: Where is it that you are seeing this? Their support team said so, but it's a native setting. Either way, we will not be using Stripe, as they classify esports in the same group of restricted business as gambling. Case closed for me!
