Nakamura RTS Posted January 8, 2023 Share Posted January 8, 2023 I've just set up Stripe payments, and I'm having trouble finding a way to make customer statements (as in, what they see in their bank records) showing some specific information. At the moment, statements will show the business name and the support phone number as provided to Stripe. Stripe support claims this is how it has to be - and that perhaps via the Invision integration one can change what gets displayed. Very much appreciate any insight into this. Rather than the phone number, I'd love for the statement to display the product/donation/subscription name that was bought. Link to comment Share on other sites More sharing options...
Randy Calvert Posted January 8, 2023 Share Posted January 8, 2023 IPB does not support dynamic descriptors. You can set a static descriptor within your Stripe account itself. https://stripe.com/docs/account/statement-descriptors Link to comment Share on other sites More sharing options...
Nakamura RTS Posted January 8, 2023 Author Share Posted January 8, 2023 12 hours ago, Randy Calvert said: IPB does not support dynamic descriptors. You can set a static descriptor within your Stripe account itself. https://stripe.com/docs/account/statement-descriptors I had this filled in already, may I ask (categorically) what you put there to make it work for you? Link to comment Share on other sites More sharing options...
Randy Calvert Posted January 8, 2023 Share Posted January 8, 2023 https://dashboard.stripe.com/settings/public There is also settings for the phone number, etc there. Link to comment Share on other sites More sharing options...
Nakamura RTS Posted January 8, 2023 Author Share Posted January 8, 2023 (edited) 6 minutes ago, Randy Calvert said: https://dashboard.stripe.com/settings/public There is also settings for the phone number, etc there. I know where to change things, but I'm saying I already have a Statement descriptor and Shortened descriptor, but it still is the Statement descriptor and the phone number that show on statements. Is it possible to avoid showing the phone number at all with Invision? Edited January 8, 2023 by Nakamura RTS Link to comment Share on other sites More sharing options...
Randy Calvert Posted January 8, 2023 Share Posted January 8, 2023 Phone numbers don't show on my statements. Invision is not even aware of your phone number. So it's not setting it. It's set within Stripe. Have you confirmed the following is off? If that does not work, I'm not sure. But it's definitely a Stripe setup issue instead of IPB. Link to comment Share on other sites More sharing options...
Nakamura RTS Posted January 8, 2023 Author Share Posted January 8, 2023 30 minutes ago, Randy Calvert said: Phone numbers don't show on my statements. Invision is not even aware of your phone number. So it's not setting it. It's set within Stripe. Have you confirmed the following is off? If that does not work, I'm not sure. But it's definitely a Stripe setup issue instead of IPB. Yeah, this is how I have it set as well. Must be different from bank to bank then. Stripe claims the phone number's display is required. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted January 9, 2023 Share Posted January 9, 2023 14 hours ago, Nakamura RTS said: Stripe claims the phone number's display is required. Where is it that you are seeing this? Link to comment Share on other sites More sharing options...
Nakamura RTS Posted January 10, 2023 Author Share Posted January 10, 2023 On 1/9/2023 at 8:39 AM, Marc Stridgen said: Where is it that you are seeing this? Their support team said so, but it's a native setting. Either way, we will not be using Stripe, as they classify esports in the same group of restricted business as gambling. Case closed for me! Link to comment Share on other sites More sharing options...
Marc Stridgen Posted January 10, 2023 Share Posted January 10, 2023 No problem. Please let us know if you see any further issues Link to comment Share on other sites More sharing options...
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