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New member reports that when they go to add a signature, it won't let them because it says it's too many lines. But, I checked the group settings and they're all set to Unlimited for signatures. Not sure how else to fix it?
 

 

Could contain: File, Page, Text, Webpage

Solved by Jim M

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  • Community Expert

Could you please let us know the user's display name or id?

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@Jim M user name is Rkasr

  • Community Expert

Does that user have a secondary group as well by any chance, which does not have that permission?

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  • Solution
52 minutes ago, Amy Srch said:

@Jim M user name is Rkasr

The group this user is in has "Maximum lines of text" set to 0. You would need to increase that to a number larger than 0 if you wish this group to have a signature.

Could contain: Page, Text, Night, Outdoors, Nature

  • Community Expert

There's also a bug with the signature restrictions at the top of the page not properly listing them all though. The screenshot in the first post simply lists that "images are not allowed". It doesn't say anything about "number of links" or "lines of text" (which are both set to 0).

Edited by teraßyte

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12 hours ago, teraßyte said:

There's also a bug with the signature restrictions at the top of the page not properly listing them all though. The screenshot in the first post simply lists that "images are not allowed". It doesn't say anything about "number of links" or "lines of text" (which are both set to 0).

While I agree if the number of links / lines were set to something > 0, it should appear. The current configuration really should disable signatures because it won't allow the user to do anything. I will submit this internally for review.

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Yeah, the number of links should be displayed. If no lines are allowed the signature area should be disabled in the first place though. 😅

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2 minutes ago, teraßyte said:

Yeah, the number of links should be displayed. If no lines are allowed the signature area should be disabled in the first place though. 😅

Actually, just tested this again and if the max lines / links are set to > 0 then the display is shown. I have brought this up internally about when lines are 0 to do something about this so there is no confusion / frustration here.

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