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Posted

We just completed a move from local to Amazon S3, and now "some" images uploaded are broken.

Eg:

Could contain: File, Page, Text, Webpage

However, when you click on the broken image filename, it opens correctly:

1834425105_H951.jpg.8825b6e90b0c99bf7a03

Edited by Emediate

Solved by Marc

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  • Author

This is only happening on images that have been "inserted" into the post.
If you upload the image as an attachment - but don't insert it, they then display correctly within the post.

  • Community Expert

I would need some example links (to the posts) to take a look at for you

  • Community Expert

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

  • Author

I have updated those details thanks @Marc Stridgen

  • Community Expert
  • Solution

I have created a ticket for you on this, so we can have it looked at

 

  • Community Expert

glad to hear you were sorted out there 🙂 

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