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Salvatore Torsi Posted December 13, 2022 Share Posted December 13, 2022 (edited) I started the latest update and it asked me for php 8.0 minimum. I updated php to version 8.1, then in the admin panel now there is a red box saying: We were unable to start a PHP session. You will need to contact your host to adjust your PHP configuration before you can continue. The error reported was: session_start(): Failed to read session data: files (path: /var/cpanel/php/sessions/ea-php80) I contacted the host and they said everything is ok on their side. What can i do? My forum is stopped now Edited December 13, 2022 by Salvatore Torsi Link to comment Share on other sites More sharing options...
teraßyte Posted December 13, 2022 Share Posted December 13, 2022 @Salvatore Torsi That's indeed a hosting issue on their side instead. I encountered it myself once during an upgrade, it was caused by the folder not being properly created when PHP 8 was installed. And on another server I had a similar issue but it was caused by the folder not having the correct write permissions. Definitely something your host needs to fix though. LiquidFractal 1 Link to comment Share on other sites More sharing options...
Jim M Posted December 13, 2022 Share Posted December 13, 2022 26 minutes ago, Salvatore Torsi said: I started the latest update and it asked me for php 8.0 minimum. I updated php to version 8.1, then in the admin panel now there is a red box saying: We were unable to start a PHP session. You will need to contact your host to adjust your PHP configuration before you can continue. The error reported was: session_start(): Failed to read session data: files (path: /var/cpanel/php/sessions/ea-php80) I contacted the host and they said everything is ok on their side. What can i do? My forum is stopped now The path being used there is for PHP 8.0. If you're on 8.1 there may another path which they would need to configure and ensure correct permissions to. Link to comment Share on other sites More sharing options...
Salvatore Torsi Posted December 14, 2022 Author Share Posted December 14, 2022 9 hours ago, Jim M said: The path being used there is for PHP 8.0. If you're on 8.1 there may another path which they would need to configure and ensure correct permissions to. I tried with 8.0 and 8.1. My mistake I reported the error using 8.1. Using php 8.0 I see: We were unable to start a PHP session. You will need to contact your host to adjust your PHP configuration before you can continue. The error reported was: session_start(): Failed to read session data: files (path: /var/cpanel/php/sessions/ea-php80) Using php 8.1 I see: We were unable to start a PHP session. You will need to contact your host to adjust your PHP configuration before you can continue. The error reported was: session_start(): Failed to read session data: files (path: /var/cpanel/php/sessions/ea-php81) However the host insists that everything is working fine on their side. I think in order to see the forum again I can only restore from a backup. But how to do then for updates, which require a minimum of php 8.0 ? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 14, 2022 Share Posted December 14, 2022 I have split this into its own topic. Please ensure that you have nothing after the /admin/upgrade in your address bar, then press enter and see if that allows you to log in. If it does not, then only your host can resolve this. To explain further. Our code says "Please start a session" to the server. Your server is saying no Link to comment Share on other sites More sharing options...
Solution Salvatore Torsi Posted December 14, 2022 Author Solution Share Posted December 14, 2022 2 hours ago, Salvatore Torsi said: I tried with 8.0 and 8.1. My mistake I reported the error using 8.1. Using php 8.0 I see: We were unable to start a PHP session. You will need to contact your host to adjust your PHP configuration before you can continue. The error reported was: session_start(): Failed to read session data: files (path: /var/cpanel/php/sessions/ea-php80) Using php 8.1 I see: We were unable to start a PHP session. You will need to contact your host to adjust your PHP configuration before you can continue. The error reported was: session_start(): Failed to read session data: files (path: /var/cpanel/php/sessions/ea-php81) However the host insists that everything is working fine on their side. I think in order to see the forum again I can only restore from a backup. But how to do then for updates, which require a minimum of php 8.0 ? They fixed it, after informing the host of what was written in this post, relating to nginx (Just in case to help someone else with the same problem) Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 14, 2022 Share Posted December 14, 2022 23 minutes ago, Salvatore Torsi said: They fixed it, after informing the host of what was written in this post, relating to nginx (Just in case to help someone else with the same problem) Glad to hear they managed to sort the issue for you 🙂 Salvatore Torsi 1 Link to comment Share on other sites More sharing options...
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