marklcfc Posted December 10, 2022 Share Posted December 10, 2022 I've noticed sometimes large gaps will appear at the end of posts when someone posts on my site. This has happened quite often over the years but the current member its affecting is extreme, sometimes it canbe 200+ lines meaning you have to scroll a long time until the post ends. I have asked what phone and browser they are using and its a Samsung a53 using default browser. Example here Link to comment Share on other sites More sharing options...
Jim M Posted December 10, 2022 Share Posted December 10, 2022 Link to comment Share on other sites More sharing options...
My Sharona Posted December 10, 2022 Share Posted December 10, 2022 1 hour ago, marklcfc said: I've noticed sometimes large gaps will appear at the end of posts when someone posts on my site. This has happened quite often over the years but the current member its affecting is extreme, sometimes it canbe 200+ lines meaning you have to scroll a long time until the post ends. I have asked what phone and browser they are using and its a Samsung a53 using default browser. Example here As a trouble shooting attempt, could you have that user turn off the 'Power Saving' function on their phone and see if that alters the experience? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 12, 2022 Share Posted December 12, 2022 This does unfortunately appear to be a bug on samsung phones AlexJ, Clover13 and SeNioR- 1 2 Link to comment Share on other sites More sharing options...
marklcfc Posted January 15, 2023 Author Share Posted January 15, 2023 I'm still getting quite a few complaints about this and long empty spaces at the end of posts Link to comment Share on other sites More sharing options...
Square Wheels Posted January 16, 2023 Share Posted January 16, 2023 On 12/12/2022 at 3:22 AM, Marc Stridgen said: This does unfortunately appear to be a bug on Samsung phones This wasn't addressed in the most recent update? I noticed it still happening yesterday. AlexJ 1 Link to comment Share on other sites More sharing options...
AlexJ Posted January 16, 2023 Share Posted January 16, 2023 Yup few Samsung users on our site are complaining for it. Bug is still their. Link to comment Share on other sites More sharing options...
teraßyte Posted January 16, 2023 Share Posted January 16, 2023 (edited) Since this is a Samsung bug IPS can't really do much about it. Your only solution until they fix the issue on their side would be to use this plugin: The plugin doesn't remove only empty rows at the start and end of the post, but also in between paragraphs though. Edited January 16, 2023 by teraßyte AlexJ, Clover13 and SeNioR- 2 1 Link to comment Share on other sites More sharing options...
AlexJ Posted January 16, 2023 Share Posted January 16, 2023 Does the APP removes before saving i.e. so that if later, if no one updates it, forum post will not be broken? OR it will remove during read? Thanks Link to comment Share on other sites More sharing options...
Clover13 Posted January 16, 2023 Share Posted January 16, 2023 Just went through this with a member and it boiled down to them using the default Samsung browser (Chrome variant) rather than the native Chrome browser. They switched to native Chrome and have been good since. AlexJ 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted January 16, 2023 Share Posted January 16, 2023 7 hours ago, Clover13 said: Just went through this with a member and it boiled down to them using the default Samsung browser (Chrome variant) rather than the native Chrome browser. They switched to native Chrome and have been good since. Thank you for sharing Link to comment Share on other sites More sharing options...
teraßyte Posted January 16, 2023 Share Posted January 16, 2023 10 hours ago, AlexJ said: Does the APP removes before saving i.e. so that if later, if no one updates it, forum post will not be broken? OR it will remove during read? Thanks I have not used the plugin myself so I'm not 100% sure but, based on the information the developer added in the Additional Information TAB (on how to add it to Pages databases), I believe it uses Javascript to remove the empty lines after the page is loaded. If I am correct it means the post is saved as-is and simply altered to look different after it's loaded in the user's browser. If you disable the plugin the posts will display again the extra lines. In this case a plugin that removes the extra empty lines at the end before saving would probably be better. It needs to be coded from scratch though. AlexJ 1 Link to comment Share on other sites More sharing options...
Square Wheels Posted January 16, 2023 Share Posted January 16, 2023 10 hours ago, Clover13 said: Just went through this with a member and it boiled down to them using the default Samsung browser (Chrome variant) rather than the native Chrome browser. They switched to native Chrome and have been good since. Interesting, I was using Edge on my S21. Link to comment Share on other sites More sharing options...
AlexJ Posted January 16, 2023 Share Posted January 16, 2023 (edited) 3 hours ago, teraßyte said: In this case a plugin that removes the extra empty lines at the end before saving would probably be better. It needs to be coded from scratch though. 100% agree, thank you. Nothing against the app coder but have burned myself by using new developer apps and few versions down the road, it's not supported. I have decided to stick myself with either your, Adriano, Michael, dawpi, Aiwa, Ehren, etc. apps. with whom I am familiar and they (developers) are around for a long time, as far as I know. Edited January 16, 2023 by AlexJ Clover13 1 Link to comment Share on other sites More sharing options...
Clover13 Posted January 16, 2023 Share Posted January 16, 2023 Just had another member experience this, who was also using the Samsung Browser and was totally confused as to why it was happening. He knows now and is making the change to native Chrome as well. Wish there was a way to notify a Samsung Browser user (or any user using an unsupported browser) to change and outright block their posting to prevent this. That's probably better than a reactive cleanup type plugin. Link to comment Share on other sites More sharing options...
AshieF73 Posted February 3, 2023 Share Posted February 3, 2023 +2 for users on my site. Seems to be a recent bug issue. Both confirmed it only happens when they use Samsung's own default browser, not if they use the Chrome browser. I am trying to find out which Samsung phones they are using. But does anybody know if this is a confirmed Samsung issue rather than an Invision software bug? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted February 3, 2023 Share Posted February 3, 2023 We have had information from another user, its being caused by this setting on samsung phones. Those turning it off have seen the problem stop Samsung Keyboard>More Typing Options>Enhanced accuracy (labs) Randy Calvert 1 Link to comment Share on other sites More sharing options...
marklcfc Posted February 4, 2023 Author Share Posted February 4, 2023 20 hours ago, Marc Stridgen said: We have had information from another user, its being caused by this setting on samsung phones. Those turning it off have seen the problem stop Samsung Keyboard>More Typing Options>Enhanced accuracy (labs) This does seem to have helped for those who've made that change so far 😃 Link to comment Share on other sites More sharing options...
Jim M Posted February 4, 2023 Share Posted February 4, 2023 2 hours ago, marklcfc said: This does seem to have helped for those who've made that change so far 😃 Glad to hear that's helping 🙂 Link to comment Share on other sites More sharing options...
Square Wheels Posted February 4, 2023 Share Posted February 4, 2023 Is this being considered for being fixed? It happens on my S21 using Edge. Link to comment Share on other sites More sharing options...
Jim M Posted February 4, 2023 Share Posted February 4, 2023 13 minutes ago, Square Wheels said: Is this being considered for being fixed? It happens on my S21 using Edge. As mentioned several times on this subject, it is not an issue in our software. This is an issue with the device. To help remedy it, you can try turning off: Samsung Keyboard>More Typing Options>Enhanced accuracy (labs) Link to comment Share on other sites More sharing options...
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