Help, forum isn’t working

[tombo82685]

So I went in to download the latest version of IPS 4.7, I had to disable my plugins. The site downloaded fine, everything was working. So I went back into my plugins and enabled them and not I’m completely locked out of my forum. When I try to go to the site all I get is page can’t load. Is there anyway to by pass this and get in to fix the plug-in issue?

[Ramsesx]

https://invisioncommunity.com/search/?q=Recovery mode&updated_after=any&sortby=relevancy&search_and_or=and

[tombo82685]

13 minutes ago, Ramsesx said:

https://invisioncommunity.com/search/?q=Recovery mode&updated_after=any&sortby=relevancy&search_and_or=and

I am not computer savvy at al. How or where do I go to start the recovery mode when the screen is basically blank? I saw the file code I have to put in to get it going but I don’t know where or how to even get to that point. 

[Ramsesx]

 

[tombo82685]

9 minutes ago, Ramsesx said:

 

Thanks for the help, I’m just going to have to wait until support can do it for me. I don’t know any of that information to plug into FileZilla to even run it 

[teraßyte]

54 minutes ago, tombo82685 said:

Thanks for the help, I’m just going to have to wait until support can do it for me. I don’t know any of that information to plug into FileZilla to even run it 

You'll need to contact your hosting about your FTP details then. Or are you hosted on IPS's Cloud?

[tombo82685]

7 minutes ago, teraßyte said:

You'll need to contact your hosting about your FTP details then. Or are you hosted on IPS's Cloud?

I believe I'm on IPS, not 100% sure of that though

[tombo82685]

39 minutes ago, teraßyte said:

You'll need to contact your hosting about your FTP details then. Or are you hosted on IPS's Cloud?

Just checked, I do have the cloud plan

[teraßyte]

Then you'll indeed need to wait for IPS support to reply since they don't provide FTP access. 🙂

[Marc]

I have created a ticket on this for you, so we can get it resolved