Product renewal

[D-Trox]

I have configured 4 products in a group that are all renewal plan with different prices and the upgradeable options with price difference are well checked.
However when someone takes product 1 at 5$ and takes product 2 at 10$. He is charged the full price of product 2 and keeps both products. 

Is this normal or how can I configure this correctly?

 

[teraßyte]

Sounds like they're purchasing product 2 from scratch rather than upgrading.

[D-Trox]

11 minutes ago, teraßyte said:

Sounds like they're purchasing product 2 from scratch rather than upgrading.

How a customer can upgrade his plan ? 
They seems to be able to only cancel renewal.

Thank you 

Edited December 4, 2022 by D-Trox

[teraßyte]

1. Go to the Manage Purchases page on your site.
2. Click the Manage button for the package you want to upgrade.
3. Below the Product Information box you'll see an Upgrade link.
4. Click Upgrade and a page to select the product to upgrade to will load.

Edited December 4, 2022 by teraßyte

[D-Trox]

Hoo i found it , 
it was pretty much the same color as the template so it was hide. 


Thank you very much :) 

[teraßyte]

3 minutes ago, D-Trox said:

Hoo i found it , 
it was pretty much the same color as the template so it was hide. 


Thank you very much 🙂

I agree that it should be made a bit more obvious. It is rather hidden right now. 😅

[Gary]

Hi @D-Trox,

Glad you found a solution. And thanks for your help too, @teraßyte. Much appreciated.