Bill Edwards Posted November 30, 2022 Share Posted November 30, 2022 Hi Our Moderator Queue is out of sync - currently showing MINUS ONE waiting Moderation. It happened once before and the kind folk at Invision sorted it for us. If you could oblige again we'd be grateful Many thanks Bill (www.fun-fairs.co.uk) Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 1, 2022 Share Posted December 1, 2022 Sorry to see you are having that issue again, Bill. I have created a ticket for you, so we can get that sorted SeNioR- and Bill Edwards 1 1 Link to comment Share on other sites More sharing options...
Bill Edwards Posted December 13, 2022 Author Share Posted December 13, 2022 I received an email on the 1st saying this was going to need further investigation. I replied to the email on the 7th: Quote Hi I haven't had an update on this issue. It appears to have corrected itself. Have you fixed it and not told me? Has it just sorted itself out? As this isn't the first time we've encountered this issue any help would be gratefully received. Many thanks Bill Edwards I haven't heard from anyone. Am I being impatient or has this slipped through the net?? Many thanks Bill Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 13, 2022 Share Posted December 13, 2022 You havent missed anything there. This is still with our developers Link to comment Share on other sites More sharing options...
Bill Edwards Posted December 14, 2022 Author Share Posted December 14, 2022 Somewhat confused now...... A week ago I asked if they'd fixed it or had it fixed itself. Could they not have replied???? Although it isn't a critical error, we're at two weeks now with nothing from them at all 😞 Link to comment Share on other sites More sharing options...
Jim M Posted December 14, 2022 Share Posted December 14, 2022 Sorry, as mentioned in our reply, escalations can take some times as our developers triage all issues and review your issue at hand. I apologize for the delay. Though, I am glad to hear that the issue has fixed itself. Link to comment Share on other sites More sharing options...
Bill Edwards Posted December 14, 2022 Author Share Posted December 14, 2022 12 minutes ago, Jim M said: Sorry, as mentioned in our reply, escalations can take some times as our developers triage all issues and review your issue at hand. I apologize for the delay. Though, I am glad to hear that the issue has fixed itself. Perhaps I didn't make myself clear?? The issue disappeared. I asked via email if it had been fixed or had fixed itself. I didn't receive a reply. Until you said in your reply "the issue has fixed itself", I was in the dark! This is akin to pulling teeth lol Link to comment Share on other sites More sharing options...
Jim M Posted December 14, 2022 Share Posted December 14, 2022 6 minutes ago, Bill Edwards said: Perhaps I didn't make myself clear?? The issue disappeared. I asked via email if it had been fixed or had fixed itself. I am sorry that we did not reply quickly but often these items can take longer when escalated. Link to comment Share on other sites More sharing options...
Recommended Posts