Hello,

A handful of tasks appear to be getting stuck since the 4.7.5 upgrade, including (perhaps not limited to):

• publish
• clubrebuild
• sitemapgenerator
• viewupdates

Could this be looked into please?

Edit: there's nothing in logs as of now.

Edited November 29, 20222 yr by Nakamura RTS

3 hours ago, Jim M said:

This seems to have been maybe a temporary error as I unlocked them and was able to run them without error. Please let us know if it does come up again. It may be that there is an issue with your CRON if so. I'd suggest ensuring that PHP 8 is running on your cron task command.

Thanks for checking. The cron is something we just set up today in order to try and get around the issue of tasks getting locked. I can confirm though that it is running PHP 8.

Right now there are 6 tasks that are locked/stuck. Manually restarting them does work, but they will get stuck again - at least so far this is what I've found today.

Edited November 29, 20222 yr by Nakamura RTS

We have two communities that were updated today -- same problem with some locked/stuck tasks that cannot be restarted. Our cron is set as usual, and we do have the updated PHP 8. Is there a fix for this?

 

I am having the same issues 🙏

Are you calling the tasks via the cron option? If yes, have you updated the cron job command to point to the recent PHP version?

Please see https://invisioncommunity.com/forums/topic/470836-problem-with-locked-tasks/?do=findComment&comment=2917324 🙂

 

1 hour ago, Andreas Grace said:

Same problem here with the 4.7.5 update, self hosted PHP 8.1 and tasks set to run with traffic. I unlock them and they lock again next time. Nothing in logs.

 

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

On 11/29/2022 at 8:16 PM, Jim M said:

This seems to have been maybe a temporary error as I unlocked them and was able to run them without error. Please let us know if it does come up again. It may be that there is an issue with your CRON if so. I'd suggest ensuring that PHP 8 is running on your cron task command.

This was the fix after all, however, the tasks only went stable after we applied PHP 8.1. 8.0 didn't seem to do the trick.

How do we unlock a locked task 🤔

Thanks so much 

4 hours ago, Andreas Grace said:

My whole account is set to run on PHP 8.1, I can't think of anything accessing the database running PHP 7.

As mentioned in the ticket, it seems that there's still a cron using the php7 interpreter path.

@Arcade King could you please check Plesk or your cron table and ensure that you're not affected by the same issue.

 

 

The reason that this issue happened now, even if PHP8 or PHP8.1 was used for months is, that you wouldn't have noticed till yet if the task was called with php7 or 8, but now we're using a php function inside the mail class which is only available in PHP8.