User contacted me, claims email address isn't spam

[Clover13]

So a user tried to register and got blocked by IPS spam check with a score of 4.  When I google the email address I find no traces of it anywhere.  Does that seem correct?

SFS shows no matches

Edited November 18, 2022 by Clover13

[teraßyte]

Maybe it was the IP that triggered the spam flag?

In case you can whitelist the email address in ACP in order for them to bypass the check.

[Marc]

You would indeed need to whitelist them if that is the case. We cannot give information on how the score is calculated and why they got the score they did unfortunately.

[Clover13]

Ok I manually created their account for them.