Can the recent upgrade be reversed, temporarily?

[Moonbeam]

One of the third-party apps that is critical to running my site had no incompatibility flag, but turns out to be incompatible. I've had to disable it to allow my site to run, but without that app, a great deal of our functionality is broken.

Is it possible to reverse the upgrade for the moment, to give us time to figure out the way forward?

[Randy Calvert]

Unfortunately this is not possible. You would need to restore your site from a backup to roll back to a prior version. 

This means you would lose any content posted since that backup was taken. 

Edited November 4, 2022 by Randy Calvert

[Moonbeam]

How often are backups made? We could easily repost stuff.

[Randy Calvert]

Are you hosted by IPB’s cloud platform?  If so, backups are made daily. If you’re self-hosted, that would be a question to post to your hosting provider. 

[Moonbeam]

Yes, we're on the cloud platform. I would just need to know the time of the most recent backup to evaluate what posts would need to be copied and reposted.

 

[teraßyte]

In case restoring a backup is not an option, what about the the application's developer? Have you tried contacting them to see if they have an updated/compatible version?

 

Just now, Moonbeam said:

Yes, we're on the cloud platform. I would just need to know the time of the most recent backup to evaluate what posts would need to be copied and reposted.

Okay, then that's something the IPS staff needs to answer for you. It's nothing we can check ourselves.

Edited November 4, 2022 by teraßyte

[Moonbeam]

2 minutes ago, teraßyte said:

In case restoring a backup is not an option, what about the the application's developer? Have you tried contacting them to see if they have an updated/compatible version?

It's complicated. The original maker apparently transferred ownership to someone who removed it from the marketplace, and I don't know whether I'll be able to get it updated. So we may be be looking at recommissioning a whole new app, eventually.

Edited November 4, 2022 by Moonbeam

[Gary]

Hi @Moonbeam,

I'm sorry to hear you have encountered this hurdle. I have created a ticket for you and will ensure one of our staff members assists you with the process, at least temporarily, until the plugin is updated or a new one has been created for you.

[teraßyte]

5 minutes ago, Moonbeam said:

It's complicated. The original maker apparently transferred ownership to someone who removed it from the marketplace, and I don't know whether I'll be able to get it updated. So we maybe be looking at recommissioning a whole new app, eventually.

Oh okay then, one of those situations. In case there's also the option of hiring a different developer to update it for you, or at least give it a quick check at least: https://invisioncommunity.com/third-party/providers/

 

Making it compatible might end up being a simple thing depending on what needs to be updated. I've done several similar updates myself recently with this whole PHP 8 compatibility chaos. 😅

Edited November 4, 2022 by teraßyte

[Moonbeam]

1 minute ago, Gary said:

Hi @Moonbeam,

I'm sorry to hear you have encountered this hurdle. I have created a ticket for you and will ensure one of our staff members assists you with the process, at least temporarily, until the plugin is updated or a new one has been created for you.

Thank you!

 

[Gary]

My pleasure! Future correspondence will be provided to you via email for this one.

I am happy for you to provide any follow ups here if you deem it beneficial for future clients.

Milestone: 100 posts helping the IPS community. 🥳