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Display Name changes reverting to email


Go to solution Solved by Jim M,

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Hey guys,

We've been having this issue for a few weeks now: a member changes her display name (or admins do it from the ACP), then reverses to her email after a few hours. We're not sure if this reverts when she logs back into the forum or after a certain period, but there's no activity indicating so. What might be going on for this particular member (it only happens to her)?

Screen Captures:

https://share.getcloudapp.com/o0uXdoRB
https://share.getcloudapp.com/RBuZj597
https://share.getcloudapp.com/L1u9AorN

Thanks in advance for any pointers.

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  • Solution

As you are using an SSO, you would need to work with the author of your SSO to resolve this issue. As once a display name is changed, there is nothing natively in our software to change that again, other than the same process so something is happening in either your SSO or a third party add-on.

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