Tried several tricks but can't get the "stock" reply button visible to other groups. 

Running: Version 4.7.3 (latest with patch) PHP Version 8.0.24.   

Dashboard happy 😄 and using other theme ( ipsfocus.com), but same problem on default theme. 

 

When I made a stock reply for our staff members I put the button in the editor, but it's not visible in there editor. 

As an administrator I see it, made testuser -> admin, button available, changed group button gone. 

Permissions was set on the stock reply to the group, even set it to all groups still no luck.

 

Seems only to work now for the admin, am I doing something wrong? or is it a bug? (small one, no fire) 

 

edit: Not sure if the problem was there earlier, today switched from php 7.4 to 8.0 

Edited October 26, 20222 yr by Vfrloos
add change php version

Are the permissions on the button setup correctly for your use? You can find this in ACP -> Customization -> Toolbars -> click the stock replies button.

If so, could you please provide a user's display name or ID that is having issues?

8 minutes ago, Jim M said:

Are the permissions on the button setup correctly for your use? You can find this in ACP -> Customization -> Toolbars -> click the stock replies button.

Yes, 2 groups, in Dutch : beheerder (admin) and bestuur (staff)

admin works.

8 minutes ago, Jim M said:

If so, could you please provide a user's display name or ID that is having issues?

For testing I have the user franktest  put him in the bestuur group.

Only the "Beheerder" is set to see this button currently. Please double check your configuration.

tx @Jim M that was the solution. 

My bad, on the stock reply there are permissions, thought that's wat you ment.

But you really have to click the new button. 

Tx working  👌 and sorry, missed this, my bad. 

No worries. Glad we could we help ya out! 🙂 

The important thing is that it's working now.  🙂

That's all that really matters!