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Tried several tricks but can't get the "stock" reply button visible to other groups. 

Running: Version 4.7.3 (latest with patch) PHP Version 8.0.24.   

Dashboard happy 😄 and using other theme ( ipsfocus.com), but same problem on default theme. 

 

When I made a stock reply for our staff members I put the button in the editor, but it's not visible in there editor. 

As an administrator I see it, made testuser -> admin, button available, changed group button gone. 

Permissions was set on the stock reply to the group, even set it to all groups still no luck.

 

Seems only to work now for the admin, am I doing something wrong? or is it a bug? (small one, no fire) 

 

edit: Not sure if the problem was there earlier, today switched from php 7.4 to 8.0 

Edited by Vfrloos
add change php version

Solved by Jim M

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  • Community Expert
  • Solution

Are the permissions on the button setup correctly for your use? You can find this in ACP -> Customization -> Toolbars -> click the stock replies button.

If so, could you please provide a user's display name or ID that is having issues?

  • Author
8 minutes ago, Jim M said:

Are the permissions on the button setup correctly for your use? You can find this in ACP -> Customization -> Toolbars -> click the stock replies button.

Yes, 2 groups, in Dutch : beheerder (admin) and bestuur (staff)

admin works.

8 minutes ago, Jim M said:

If so, could you please provide a user's display name or ID that is having issues?

For testing I have the user franktest  put him in the bestuur group.

  • Community Expert

Only the "Beheerder" is set to see this button currently. Please double check your configuration.

  • Author

tx @Jim M that was the solution. 

My bad, on the stock reply there are permissions, thought that's wat you ment.

But you really have to click the new button. 

Tx working  👌 and sorry, missed this, my bad. 

The important thing is that it's working now.  🙂

That's all that really matters!

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