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After update, members getting 500 error

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We have not had a post other than mine since Saturday.  Members are e-mailing me that they are getting the technical (500) error.  However, I and the other admin can see the board.  Also, it shows members are logged in, showing up on the 'members online' list.  But on their end, they are getting the technical issue error.

We only have the Forums, Calendar and Downloads applications, and our license is current. 

Please help. 

Edited by savannahjan50
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  • Solution

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 


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