problem with strange character

[Luca Barzelogna]

Hi, How to correct this?

thanks

 

[Marc]

Please go to the support area of your admin CP, and check to see if its stating you are not using UTF8MB4 at present, as this would cause the issue you have there if they are upposed to be other characters

[Luca Barzelogna]

thanks,

where I can find this?

[Marc]

Within your admin CP, the support button is in the top right

[Luca Barzelogna]

phpinfo?

 

[Marc]

No, this should be shown under the mysql section if its not set already

Before we go any further, do you know what was supposed to have been posted there?

[Luca Barzelogna]

già

pò

Edited October 13, 2022 by Luca Barzelogna

[Marc]

You have quite a lot of issues under the mysql section that you need to address in your support area there. 

Are these old posts or is this happening if you post now?

[Luca Barzelogna]

they are old post

[Marc]

Unfortunately these are likely to have been from a server move or conversion. Which means there will be nothing you are able to do about them besides manual editing. 

[teraßyte]

Yes. That looks like the database was imported(?) with the wrong charset at some point. Maybe during a server move (or simply a backup restore). I've seen it plenty of times.

 

If the issue affects only a few posts I suggest simply fixing the ones you come across manually. However, considering Italian uses a lot of accents (I would know being Italian myself lol), I guess the issue covers a lot of content. Unless you know how to fix it yourself you can look into hiring a developer to fix it for you.

The only way to solve it would be if you have an old backup of the correct data and it's possible to attempt to re-import it. Any edited content would be lost though. if you just overwrite the rows though. There are ways to avoid that, but it's quite a time consuming process. And if you don't have the original, non-broken data it's still possible to attempt to fix it but it requires even more time.