e39.ro Posted October 13, 2022 Posted October 13, 2022 hi i am having this issue that i can t log in to the forum ( other users reported the same issue). I have tried different browser and computers but the problem is in the forum itself, not with the browser. please assist me to solve this once and for all thank you
e39.ro Posted October 13, 2022 Author Posted October 13, 2022 can t access the admin area also, i am getting this. it was some time since i last logged in
e39.ro Posted October 13, 2022 Author Posted October 13, 2022 can t access the admin area also, i am getting this. it was some time since i last logged in trying to change the theme in this menu it get s me to the log in page again, automatically logs me out
Marc Posted October 13, 2022 Posted October 13, 2022 We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
e39.ro Posted October 13, 2022 Author Posted October 13, 2022 hi thanks for the update. i will do that right away. regarding the access, i ve managed to log in using Edge browser and upgraded to the latest version, also set the PHP to 8. on my chrome browser whatever i do, i get that error. i ve also tried to erase history but still not working. i think there is something wrong because i get this on both my desktop and my phone ( both using chrome browser)
Marc Posted October 13, 2022 Posted October 13, 2022 Im not seeing any issues at all on this end any longer. Unfortunately that does indeed seem to be an issue on your browser there
e39.ro Posted October 13, 2022 Author Posted October 13, 2022 one silly question : my platform is on http and i always see the warning of "not secured". what do i need to get it to https? thanks
Miss_B Posted October 13, 2022 Posted October 13, 2022 17 minutes ago, e39.ro said: one silly question : my platform is on http and i always see the warning of "not secured". what do i need to get it to https? thanks Have a look here:
e39.ro Posted October 13, 2022 Author Posted October 13, 2022 even if i set the url to http i still can t access it
Marc Posted October 13, 2022 Posted October 13, 2022 You would need to both set it as https as shown in the guide, and have an SSL certificate installed on your domain by your hosting company
e39.ro Posted October 13, 2022 Author Posted October 13, 2022 i have requested this from the hosting company. meanwhile i am back to http and still not working
Marc Posted October 13, 2022 Posted October 13, 2022 Please try recovery mode, which you can see how to use here. If this doesnt help, we need to know what error is being logged, as you are getting an internal server error on login to the admin CP https://invisioncommunity.com/4guides/client-services/getting-support-r292/#recoverymode
e39.ro Posted October 13, 2022 Author Posted October 13, 2022 (edited) managed to get in CP with the constants file Edited October 13, 2022 by e39.ro
e39.ro Posted October 13, 2022 Author Posted October 13, 2022 (edited) SSL was activated and i also changed in the PHP file. ok, now the forum works in Chrome also, no more error on login with chrome i have removed constants file and now the ACP is not accessible anymore Edited October 13, 2022 by e39.ro
Marc Posted October 13, 2022 Posted October 13, 2022 Did you enable anything after you removed the constant, and before it started breaking again? Have you checked your server error file as mentioned above?
e39.ro Posted October 13, 2022 Author Posted October 13, 2022 i did not. just the constants file that i removed. don t seems to be anything new in the logs folder 2703) : eval()'d code on line 31 [13-Oct-2022 14:16:39 UTC] PHP Fatal error: Cannot use "parent" when current class scope has no parent in /home/ero/public_html/forums/system/Theme/Theme.php(2703) : eval()'d code on line 31 [13-Oct-2022 14:17:39 UTC] PHP Fatal error: Cannot use "parent" when current class scope has no parent in /home/ero/public_html/forums/system/Theme/Theme.php(2703) : eval()'d code on line 31 [13-Oct-2022 14:18:39 UTC] PHP Fatal error: Cannot use "parent" when current class scope has no parent in /home/ero/public_html/forums/system/Theme/Theme.php(2703) : eval()'d code on line 31 [13-Oct-2022 14:19:40 UTC] PHP Fatal error: Cannot use "parent" when current class scope has no parent in /home/ero/public_html/forums/system/Theme/Theme.php(2703) : eval()'d code on line 31 [13-Oct-2022 14:20:42 UTC] PHP Fatal error: Cannot use "parent" when current class scope has no parent in /home/ero/public_html/forums/system/Theme/Theme.php(2703) : eval()'d code on line 31 [13-Oct-2022 14:21:42 UTC] PHP Fatal error: Cannot use "parent" when current class scope has no parent in /home/ero/public_html/forums/system/Theme/Theme.php(2703) : eval()'d code on line 31 [13-Oct-2022 14:22:36 UTC] PHP Fatal error: Cannot use "parent" when current class scope has no parent in /home/ero/public_html/forums/system/Theme/Theme.php(2703) : eval()'d code on line 31 [13-Oct-2022 14:23:36 UTC] PHP Fatal error: Cannot use "parent" when current class scope has no parent in /home/ero/public_html/forums/system/Theme/Theme.php(2703) : eval()'d code on line 31 [13-Oct-2022 14:24:36 UTC] PHP Fatal error: Cannot use "parent" when current class scope has no parent in /home/ero/public_html/forums/system/Theme/Theme.php(2703) : eval()'d code on line 31
Randy Calvert Posted October 13, 2022 Posted October 13, 2022 4 minutes ago, e39.ro said: i did not. just the constants file that i removed. don t seems to be anything new in the logs folder You would want to check the server (Apache) error logs for what a 500 is being thrown. It won’t show in those logs because it’s failing before it gets to the IPS logging.
e39.ro Posted October 13, 2022 Author Posted October 13, 2022 can you please let me know how to check those? the path? thanks
Randy Calvert Posted October 13, 2022 Posted October 13, 2022 Just now, e39.ro said: can you please let me know how to check those? the path? thanks You would need to get assistance from your hosting provider for that. We don’t know how your server is configured to store logs.
Randy Calvert Posted October 13, 2022 Posted October 13, 2022 Nope. Those are just access errors. There might be a separate server log for PHP. Again… your host would have to point you to where Apache/PHP error logs are stored.
Mark H Posted October 13, 2022 Posted October 13, 2022 Just to note..... on most servers, you would need to check the Apache Error Log (not the PHP error log) for any 500 Errors.
e39.ro Posted October 13, 2022 Author Posted October 13, 2022 login works again after witching to PHP 7.3 i have the following message in ACP PHP8 Incompatible Customizations We are currently in the process of migrating our platform from PHP7 to PHP8 in order to provide you with the greatest level of performance and security. We've identified one or more Applications or Plugins currently installed on your site which contain PHP8 incompatible hooks and/or subclasses. In PHP8, altering overloaded method signatures within a subclass results in a fatal error which can make a site completely inoperable. Also, our hook system relies on subclasses so this change applies to hooks as well. Therefore, this code must be either replaced with an updated version, removed, or disabled from your site as soon as possible. If you are not sure what this means, you must contact the Author of any listed Application or Plugin for an updated version. If you cannot update to a PHP8 compatible version, the Application or Plugin will have to be disabled or removed. hosting says they can t help and it s problem from the forum and compatibility to PHP 8
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