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Youtube videos scaling error


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Screenshot_20221012-224001_Chrome.jpg

Hi guys, I am running into the following issue. The youtube videos that users paste are getting scaled differently on the mobile version. It also looks different on the regular desktop version:

Could contain: Person, Human, Camera, Electronics

 

It is kind of destroying the mobile-friendly experience and looking for a way to fix this. Any ideas?

Could contain: Person, Human

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The preview that is shown is not something over which we have control. Its youtube that controls what is shown there, and for some reason does show them differently on mobile at times. 

With regard the layout overlaying, please check this on a default unaltered theme first of all. If you are then still seeing the same issue, please let us know and we can take a closer look for you.

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On 10/12/2022 at 10:56 PM, Marc Stridgen said:

The preview that is shown is not something over which we have control. Its youtube that controls what is shown there, and for some reason does show them differently on mobile at times. 

With regard the layout overlaying, please check this on a default unaltered theme first of all. If you are then still seeing the same issue, please let us know and we can take a closer look for you.

I checked on the default theme and it appears to be the same. Please help us out 🙂

Screenshot_20221016-192248_Chrome.jpg

Edited by Mirea Antonio
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You could check the HTML that is created in the posts. It should not have a large/fixed WIDTH value and everything should be wrapped in an ‘ipsEmbeddedVideo’ container. For example:

<div class="ipsEmbeddedVideo" contenteditable="false">
	<div>
		<iframe allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen="" frameborder="0" height="150" src="https://www.youtube-nocookie.com/embed/4uoSk_iv8Lk?feature=oembed" title="Bildschirmaufnahme+2022 10 15+um+21 42 24" width="200"></iframe>
	</div>
</div>

This would be a responsive video. 

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6 minutes ago, opentype said:

You could check the HTML that is created in the posts. It should not have a large/fixed WIDTH value and everything should be wrapped in an ‘ipsEmbeddedVideo’ container. For example:

<div class="ipsEmbeddedVideo" contenteditable="false">
	<div>
		<iframe allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen="" frameborder="0" height="150" src="https://www.youtube-nocookie.com/embed/4uoSk_iv8Lk?feature=oembed" title="Bildschirmaufnahme+2022 10 15+um+21 42 24" width="200"></iframe>
	</div>
</div>

This would be a responsive video. 

Changed 

<div class='ipsEmbeddedVideo' contenteditable="false"><div>{$html|raw}</div></div>

and

<div class="ipsEmbeddedVideo" contenteditable="false"><div><iframe class="vine-embed" src="{$url}/embed/simple" width="600" height="600"></iframe><script async src="//platform.vine.co/static/scripts/embed.js" charset="utf-8"></script></div></div>

to what you provided. Nothing changed.

Edited by Mirea Antonio
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31 minutes ago, Mirea Antonio said:

<div class='ipsEmbeddedVideo' contenteditable="false"><div>{$html|raw}</div></div>

and

<div class="ipsEmbeddedVideo" contenteditable="false"><div><iframe class="vine-embed" src="{$url}/embed/simple" width="600" height="600"></iframe><script async src="//platform.vine.co/static/scripts/embed.js" charset="utf-8"></script></div></div>

to what you provided. Nothing changed.

I said, check the HTML in the “posts”. The code you show here is not from the posts. Changing this code will not have any influence on old posts. 

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Before we continue, we've noticed the URL you are asking about is not associated to your account, and you aren't listed as an Alternate Contact for the license holder of that registered URL.

The license holder would need to add you as an Alternate Contact, or post here themselves, in order for us to assist in this case. Can you please address that, then reply here to let us know?

 

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On 10/18/2022 at 8:12 PM, Mark H said:

Before we continue, we've noticed the URL you are asking about is not associated to your account, and you aren't listed as an Alternate Contact for the license holder of that registered URL.

The license holder would need to add you as an Alternate Contact, or post here themselves, in order for us to assist in this case. Can you please address that, then reply here to let us know?

 

Fixed!

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We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

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13 hours ago, Jim M said:

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

Fixed, I am sorry.

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