Nakamura RTS Posted October 8, 2022 Share Posted October 8, 2022 My subscribers are getting strange emails as well that show a seemingly random "Paid by PayPal" amount, and then claim to charge a negative amount. Also some of them are getting spammed by mass renewals (actual invoices were created automatically). All of them were charged correctly, however. Link to comment Share on other sites More sharing options...
Jim M Posted October 8, 2022 Share Posted October 8, 2022 I've split this into its own topic as it is different from the original. Could I confirm that there are no third-party applications/plugins enabled when this is happening? If so: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Link to comment Share on other sites More sharing options...
Nakamura RTS Posted October 9, 2022 Author Share Posted October 9, 2022 (edited) 14 hours ago, Jim M said: I've split this into its own topic as it is different from the original. Could I confirm that there are no third-party applications/plugins enabled when this is happening? If so: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Thank you for the response. I have updated the access information, and disabled all third party plugins and apps for now. None of them should be related to invoice generation, though. Some of these invoices are somehow presenting way greater amounts in "related transactions" than what would make sense. This $146 transaction below is from a completely unrelated PayPal transaction (I was able to confirm thanks to matched reference) that we actually did receive - but like I said, it wasn't something through the website at all, but rather a completely separate payment. Is perhaps the hook to PayPal transactions acting up here? Anyway, at least our subscriber was charged the correct amount, so $2.99, which is what they ended up paying. (Note: I have edited out all personal info) Edited October 9, 2022 by Nakamura0114 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted October 10, 2022 Share Posted October 10, 2022 We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Link to comment Share on other sites More sharing options...
Nakamura RTS Posted October 10, 2022 Author Share Posted October 10, 2022 2 hours ago, Marc Stridgen said: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. I have updated this, please let me know if you need anything else. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted October 10, 2022 Share Posted October 10, 2022 Please update all ftp details also. We will need access to this in order to assist Link to comment Share on other sites More sharing options...
Nakamura RTS Posted October 10, 2022 Author Share Posted October 10, 2022 4 hours ago, Marc Stridgen said: Please update all ftp details also. We will need access to this in order to assist Apologies, please check again, I have added FTP info. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted October 11, 2022 Share Posted October 11, 2022 I have created a ticket for this, and will be in contact as soon as possible Nakamura RTS 1 Link to comment Share on other sites More sharing options...
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