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Trouble Downloading the New Version of Invision Community


TeddyT

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Unfortunately, as mentioned in the notice, only the account owner can download files. The screenshot you've shown there would only give them permission to access support requests and pay invoices. There is no permission to download files as we only allow the account owner to do so.

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Sorry, we do not allow the transfer of self-hosted licenses. Could you please clarify your intentions? You would not want to transfer ownership if the individual is merely downloading files initially as the account owner owns the license. Once an installation is setup, you can use the automatic upgrader to handle upgrades. 

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