September 6, 2022 in Technical Problems
Recently my servers went down for over 24 hours, I want to give additional subscription time to active subscribers who were unable to use our software while we were down.
Is there a way to do this from the admin panel or can this only be done manually through editing an SQL table?
Unfortunately, there are no means to extend all subscriptions for x period of time. This would need to be done by going to each purchase and changing the expiration date.
I'm afraid, we would not be able to assist with direct queries to the database as it is not recommended or supported. If you do try any queries on your database, please be sure to take a backup prior to doing so as if you encounter any issues later, this would be the only way to remedy the issue.
Started 1 hour ago
Pushpendra Singh Chauhan
Started September 28, 2022
Started 13 hours ago