teraßyte Posted August 30, 2022 Posted August 30, 2022 Makes sense. I also have some apps/plugins that extend files in different applications and they only work when it's installed. This kind of error should be shown only with IN_DEV enabled ideally.
bosss Posted August 30, 2022 Author Posted August 30, 2022 (edited) Disable all plugins and apps - now can run support tool - #0 /home/oldlndse/public_html/system/Application/Scanner.php(970): IPS\_Log::log('An app contains...', 'Hook Scanner Is...') #1 /home/oldlndse/public_html/system/Application/Scanner.php(704): IPS\Application\_Scanner::scanHooks(false, true, 500, Array) #2 /home/oldlndse/public_html/applications/core/modules/admin/support/support.php(504): IPS\Application\_Scanner::scanCustomizationIssues(false, true, 500, Array) #3 /home/oldlndse/public_html/applications/core/modules/admin/support/support.php(228): IPS\core\modules\admin\support\_support->_showBlockVersion() #4 /home/oldlndse/public_html/system/Dispatcher/Controller.php(107): IPS\core\modules\admin\support\_support->getBlock() #5 /home/oldlndse/public_html/applications/core/modules/admin/support/support.php(48): IPS\Dispatcher\_Controller->execute() #6 /home/oldlndse/public_html/system/Dispatcher/Dispatcher.php(153): IPS\core\modules\admin\support\_support->execute() #7 /home/oldlndse/public_html/admin/index.php(13): IPS\_Dispatcher->run() #8 {main} I system log - and now see - Yes @Nathan Explosion has Chatbox+ Edited August 30, 2022 by bosss SeNioR- 1
abobader Posted August 30, 2022 Posted August 30, 2022 Thanks IPS team for fixing this for upcoming beta, well done.
Marc Posted August 30, 2022 Posted August 30, 2022 1 hour ago, Nathan Explosion said: Yay - us 3rd party developers can now get out from under the bus we were being thrown under... 😄 shhhh, dont tell everyone Jim M and abobader 2
bosss Posted August 31, 2022 Author Posted August 31, 2022 (edited) 18 hours ago, Marc Stridgen said: shhhh, dont tell everyone Disable all plugins and apps The URL of page the error occurred on was https://www.oldlibar.website/admin/?app=core&module=support&controller=support&do=getBlock&block=version&csrfKey=c6fe1649b9b5363608035b05e8827083 Error: Call to undefined function IPS\Application\preq_quote() (0) #0 /home/oldlndse/public_html/system/Application/Scanner.php(736): IPS\Application\_Scanner::scanExtendedClasses(false, true, 500, Array) #1 /home/oldlndse/public_html/applications/core/modules/admin/support/support.php(504): IPS\Application\_Scanner::scanCustomizationIssues(false, true, 500, Array) #2 /home/oldlndse/public_html/applications/core/modules/admin/support/support.php(228): IPS\core\modules\admin\support\_support->_showBlockVersion() #3 /home/oldlndse/public_html/system/Dispatcher/Controller.php(107): IPS\core\modules\admin\support\_support->getBlock() #4 /home/oldlndse/public_html/applications/core/modules/admin/support/support.php(48): IPS\Dispatcher\_Controller->execute() #5 /home/oldlndse/public_html/system/Dispatcher/Dispatcher.php(153): IPS\core\modules\admin\support\_support->execute() #6 /home/oldlndse/public_html/admin/index.php(13): IPS\_Dispatcher->run() #7 {main} #0 /home/oldlndse/public_html/init.php(1029): IPS\_Log::log('Error: Call to ...', 'uncaught_except...') #1 [internal function]: IPS\IPS::exceptionHandler(Object(Error)) #2 {main} Running tool ok - but system errors log Should beta 3 fix? When i enable only one apps - run support tool - loading...loading.... Does not which apps is enabled ... Edited August 31, 2022 by bosss
Daniel F Posted August 31, 2022 Posted August 31, 2022 33 minutes ago, bosss said: Should beta 3 fix? yes this will be fixed in the next beta. bosss and abobader 1 1
bosss Posted September 1, 2022 Author Posted September 1, 2022 6 hours ago, abobader said: Beta 3 fix the issue, well done. Yes but....
Marc Posted September 1, 2022 Posted September 1, 2022 Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
abobader Posted September 12, 2022 Posted September 12, 2022 4.7.2 Beta 6 Problem again with busy circle, I disable all apps/plugins:
Marc Posted September 12, 2022 Posted September 12, 2022 3 hours ago, abobader said: 4.7.2 Beta 6 Problem again with busy circle, I disable all apps/plugins: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
abobader Posted September 12, 2022 Posted September 12, 2022 1 hour ago, Marc Stridgen said: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Hi Marc, It on the test site, and the access info is correct. The live site still on latest release as 4.7.1 Thanks for looking to the above issue on the test site. Regards,
Marc Posted September 12, 2022 Posted September 12, 2022 Please could you check your server error logs to see if anything is showing up there? abobader 1
abobader Posted September 12, 2022 Posted September 12, 2022 12 hours ago, Marc Stridgen said: Please could you check your server error logs to see if anything is showing up there? I send the logs by PM, thanks.
Marc Posted September 13, 2022 Posted September 13, 2022 There is nothing I can see in those logs. We should have another release out shortly, so please check on that once its available, and then let us know abobader 1
abobader Posted September 13, 2022 Posted September 13, 2022 28 minutes ago, Marc Stridgen said: There is nothing I can see in those logs. We should have another release out shortly, so please check on that once its available, and then let us know I just update to 4.7.2 on the test site and sorry to say, same problem, I still had all the apps/plugins disable. I see some tasks still running, I will update back when all done just in case.
Nathan Explosion Posted September 13, 2022 Posted September 13, 2022 (edited) @abobader - if you wish, I can take a quick look at this for you with the aim of providing a little more information on the "what is happening" when that spinning circle appears. If OK, send me ACP credentials and I will jump on and take a closer look. Edited September 13, 2022 by Nathan Explosion abobader 1
Marc Posted September 13, 2022 Posted September 13, 2022 I have created a ticket for you on this so we can get it looked into further for you. 4 minutes ago, Nathan Explosion said: @abobader - if you wish, I can take a quick look at this for you with the aim of providing a little more information on the "what is happening" when that spinning circle appears. If OK, send me ACP credentials and I will jump on and take a closer look. Its the same issue, Nathan. Just not sure why its still occuring. One of our devs however does know and resolving. This will be why he is a dev LOL abobader 1
abobader Posted September 13, 2022 Posted September 13, 2022 14 minutes ago, Nathan Explosion said: @abobader - if you wish, I can take a quick look at this for you with the aim of providing a little more information on the "what is happening" when that spinning circle appears. If OK, send me ACP credentials and I will jump on and take a closer look. Hi Nathan, PM send, thanks for your help. Regards,
Daniel F Posted September 13, 2022 Posted September 13, 2022 Pls don't do anything @Nathan Explosion . I'm on the test site right now investigating it:D SeNioR- and abobader 1 1
Daniel F Posted September 13, 2022 Posted September 13, 2022 @abobaderCan you please make sure that the provided SFTP account has permissions to edit the IPS files to apply my patch to see if it going to resolve your issue or if there's something else going on 🙂 abobader 1
abobader Posted September 13, 2022 Posted September 13, 2022 9 minutes ago, Daniel F said: @abobaderCan you please make sure that the provided SFTP account has permissions to edit the IPS files to apply my patch to see if it going to resolve your issue or if there's something else going on 🙂 Hi Daniel, Yes the info on the access info in the "Note" section for test site SFTP and it has permission to edit the files there. Regards,
Daniel F Posted September 13, 2022 Posted September 13, 2022 24 minutes ago, abobader said: Hi Daniel, Yes the info on the access info in the "Note" section for test site SFTP and it has permission to edit the files there. Regards, The access works, but the user which we have on file ( ab*-***t ) doesn't have permissions to make changes to the files, because all the IPS related files belong to mb****dm)
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