August 16, 2022 in Technical Problems
After recently upgrading to v 4.7.1, we are getting a warning that the search engine is not returning full search results. There is a message above the search bar that states 'The search index is processing (see image below). Current results may not be complete'. The problem is that the indexing never finishes and seems to be in an inactive state. The status of the index has remained 'currently processing' since the upgrade. There are also some system 'uncaught exceptions' that may help identify the issue (see image below)
Can you please have a look for database/index errors on the server?
Your search results should be complete outside of searching images. This is the only task which is processing still and as you have lower traffic than normal it may take a little while to complete but there are no errors which are coming from this process so it will complete.
We're having the same issue with the same message. The message shows on our unread posts page and only shows posts since the update. Our search function is also only returning results in posts made since the update.
All our previous content is still there, the forum just can't 'find' it.
There's also something funky going on with our member profiles (not displaying their activity properly).
A ticket was created for you on this, but it seems my colleague is awaiting correct login details. Please ensure these are up to date
This issue appears to have resolved itself.
Glad to hear that was resolved for you.I will get the ticket closed down, and thank you for letting us know.
Started 6 hours ago
Started 4 hours ago
Started Saturday at 05:11 PM