August 15, 20222 yr Community Expert We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
August 15, 20222 yr Author 11 hours ago, Marc Stridgen said: We would need to look further into this for you I think it was a non-account specific issue. It's working now.
