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Does not send a letter to technical support from the site

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Hello .
Tell me what can be and how to fix it, namely, I write to technical support from the site, it redirects me immediately to the windows mail area, and if you send a letter, then after a while you receive a notification that the letter has not been received from technical support. it was not sent through the site, but earlier a window for writing a letter on the site popped up, now it does not pop up, my license is still active and has not expired

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