Parker White Posted July 2, 2022 Share Posted July 2, 2022 Hello, ive recently had a few customers being charged twice for one payment of products. Same time, same charge just two charges. Ive been having this issue since the big outage for payments a few days ago. Any guidance would be awesome! Link to comment Share on other sites More sharing options...
Marc Stridgen Posted July 3, 2022 Share Posted July 3, 2022 Do you have an example customer ID you can give me so I can take a look for you? Link to comment Share on other sites More sharing options...
Parker White Posted July 4, 2022 Author Share Posted July 4, 2022 this one just happened, it had two failed and one successful, it gave the customer two products.. pm_1LHHSUClZynzBtLKWfikHVuD Maybe this one pm_1LCVejClZynzBtLKckPxZB7h Link to comment Share on other sites More sharing options...
Parker White Posted July 4, 2022 Author Share Posted July 4, 2022 i just tried it myself, now its charging once and providing two products per purchase Link to comment Share on other sites More sharing options...
Marc Stridgen Posted July 4, 2022 Share Posted July 4, 2022 Could you please give me your example purchase ID, and I can then get it looked at Link to comment Share on other sites More sharing options...
Parker White Posted July 4, 2022 Author Share Posted July 4, 2022 This is the successful payment ch_3LHhosClZynzBtLK1o8It7KW And this is the copy payment at the exact same time that’s “pending” ch_3LHhoxClZynzBtLK0uilYv3k Marc, I’m also having a new issue today that when someone purchase a key, it sends them anywhere from 1- 5 keys. This just started happening this morning! Link to comment Share on other sites More sharing options...
DawPi Posted July 4, 2022 Share Posted July 4, 2022 1 hour ago, Parker White said: Marc, I’m also having a new issue today that when someone purchase a key, it sends them anywhere from 1- 5 keys. This just started happening this morning! If the IPS4 charged twice then sent two keys also. Link to comment Share on other sites More sharing options...
Parker White Posted July 4, 2022 Author Share Posted July 4, 2022 Just now, DawPi said: If the IPS4 charged twice then sent two keys also. It’s only charging once, but five keys were associated with it, then the next time 2 keys were associated with one purchase Link to comment Share on other sites More sharing options...
Marc Stridgen Posted July 4, 2022 Share Posted July 4, 2022 3 hours ago, Parker White said: This is the successful payment ch_3LHhosClZynzBtLK1o8It7KW And this is the copy payment at the exact same time that’s “pending” ch_3LHhoxClZynzBtLK0uilYv3k Marc, I’m also having a new issue today that when someone purchase a key, it sends them anywhere from 1- 5 keys. This just started happening this morning! Sorry, Im looking for the purchase on your admin CP, not the transaction IDs from your payment provider Link to comment Share on other sites More sharing options...
Parker White Posted July 4, 2022 Author Share Posted July 4, 2022 5 minutes ago, Marc Stridgen said: Sorry, Im looking for the purchase on your admin CP, not the transaction IDs from your payment provider Oh sorry! Are you looking for order #149!? Can’t find a longer transaction ID Link to comment Share on other sites More sharing options...
Marc Stridgen Posted July 5, 2022 Share Posted July 5, 2022 Sorry, could I just confirm here, are they all paid and pending? By this, I mean have the customers not actually been charged twice? Link to comment Share on other sites More sharing options...
Parker White Posted July 9, 2022 Author Share Posted July 9, 2022 Hey sorry for the delay response. I have two more today. Both people today have been charged twice on their credit card statements and both people have one successful payment each and one “uncaptured” payment on my stripe payments. Link to comment Share on other sites More sharing options...
Jim M Posted July 9, 2022 Share Posted July 9, 2022 Could you please confirm those invoice IDs from today? From invoice 149, I am seeing only one transaction here so I would like to get a larger sample size. Additionally, I am seeing that you are utilizing several third-party add-ons which interact with Commerce. I would suggest disabling them all to see if it is related. Additionally, you are not on the latest release so that is something which upgrading may assist you with. Link to comment Share on other sites More sharing options...
Parker White Posted July 9, 2022 Author Share Posted July 9, 2022 Hey jim, try checking out order 217 and 220, both of which I have two payments for each, one captured and one un-captured for each invoice. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted July 9, 2022 Share Posted July 9, 2022 Before we go any further here, please could I ask if you have a copy of your site running anywhere? Link to comment Share on other sites More sharing options...
Parker White Posted July 9, 2022 Author Share Posted July 9, 2022 I do not have a copy anywhere. Not to my knowledge! I’m a month old website owner but I’m pretty positive I don’t. Link to comment Share on other sites More sharing options...
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