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Customers charged twice


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Hello, ive recently had a few customers being charged twice for one payment of products. Same time, same charge just two charges. Ive been having this issue since the big outage for payments a few days ago. Any guidance would be awesome!

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This is the successful payment

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And this is the copy payment at the exact same time that’s “pending”

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Marc, I’m also having a new issue today that when someone purchase a key, it sends them anywhere from 1- 5 keys. This just started happening this morning!

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1 hour ago, Parker White said:

Marc, I’m also having a new issue today that when someone purchase a key, it sends them anywhere from 1- 5 keys. This just started happening this morning!

If the IPS4 charged twice then sent two keys also.

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3 hours ago, Parker White said:

This is the successful payment

ch_3LHhosClZynzBtLK1o8It7KW

And this is the copy payment at the exact same time that’s “pending”

ch_3LHhoxClZynzBtLK0uilYv3k

Marc, I’m also having a new issue today that when someone purchase a key, it sends them anywhere from 1- 5 keys. This just started happening this morning!

Sorry, Im looking for the purchase on your admin CP, not the transaction IDs from your payment provider

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5 minutes ago, Marc Stridgen said:

Sorry, Im looking for the purchase on your admin CP, not the transaction IDs from your payment provider

Oh sorry! Are you looking for order #149!? Can’t find a longer transaction ID

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Hey sorry for the delay response. I have two more today. Both people today have been charged twice on their credit card statements and both people have one successful payment each and one “uncaptured” payment on my stripe payments. 

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Could you please confirm those invoice IDs from today?

From invoice 149, I am seeing only one transaction here so I would like to get a larger sample size.

Additionally, I am seeing that you are utilizing several third-party add-ons which interact with Commerce. I would suggest disabling them all to see if it is related. Additionally, you are not on the latest release so that is something which upgrading may assist you with.

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