WiCKeDxgg Posted June 29, 2022 Share Posted June 29, 2022 So ive had website set up for almost a year, over night the payment system was changed to manual instead of automatic in the api part of my websites. All my stripe intents are being set with manual method and timing out on payment. Payments are going through but are not being captured. i have to manually capture and mark as paid. Instead of charges automatically being captured and approved on invisions end. This is really a hastle for me and requires me to sit at the dashboard to capture and approve payments as they come in. Is there any way to fix this on my end? I've called stripe and they are telling me I need to hire a developer to fix my api. I have spent a lot of money here at invision community buying licenses and now I am having a major fault in the system. Please help me resolve this 😔 Side note: i didnt mess with anything payments started being authorized and not captured in my sleep, everything has been working perfectly for almost a year now, not sure what happened. I didnt make no updates or even change a word on my website in the last week. Link to comment Share on other sites More sharing options...
WiCKeDxgg Posted June 30, 2022 Author Share Posted June 30, 2022 I am wondering can it have something to do with this https://invisioncommunity.com/clientarea/network-status/ My webhook is currently full of 403 errors and when i try to manually resend it fails. Link to comment Share on other sites More sharing options...
Parker White Posted June 30, 2022 Share Posted June 30, 2022 35 minutes ago, WiCKeDxgg said: I am wondering can it have something to do with this https://invisioncommunity.com/clientarea/network-status/ My webhook is currently full of 403 errors and when i try to manually resend it fails. same here dude! this is the error im getting Link to comment Share on other sites More sharing options...
Xephos Posted June 30, 2022 Share Posted June 30, 2022 Can confirm, its happening to us too. Any devs going to chime in whats happening to Stripe integrations? Link to comment Share on other sites More sharing options...
Parker White Posted June 30, 2022 Share Posted June 30, 2022 ive messaged a few people and spoke with stripe. they confirmed its on invisions end that this is happening. the webhook from invision doesnt sound like its talking back to Stripe! Link to comment Share on other sites More sharing options...
Parker White Posted June 30, 2022 Share Posted June 30, 2022 i also see that all the payments are "uncaptured" on the stripe dashboard. if you capture them does it make them successfully charged? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted June 30, 2022 Share Posted June 30, 2022 Please check that your secret is added in the admin CP. Have you recently upgraded? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted June 30, 2022 Share Posted June 30, 2022 A ticket has been created for you on this. Someone will be in contact as soon as possible Link to comment Share on other sites More sharing options...
Parker White Posted June 30, 2022 Share Posted June 30, 2022 my secret is still there and accurate with Stripe. everything is the same and matches! Link to comment Share on other sites More sharing options...
Marc Stridgen Posted June 30, 2022 Share Posted June 30, 2022 3 minutes ago, Parker White said: my secret is still there and accurate with Stripe. everything is the same and matches! Seen your ticket there, Parker. This has been escalated to we can get these issues looked into Link to comment Share on other sites More sharing options...
Parker White Posted June 30, 2022 Share Posted June 30, 2022 im sorry where is the ticket at? if its in the email, i see it now thanks Link to comment Share on other sites More sharing options...
Marc Stridgen Posted June 30, 2022 Share Posted June 30, 2022 It is indeed in your email. You will see the response on your email also, once we have a resolution Link to comment Share on other sites More sharing options...
Solution Marc Stridgen Posted June 30, 2022 Solution Share Posted June 30, 2022 These should retry. It looks like there was an issue with the blocking of stripe, which has now been resolved. We are also working on a solution to prevent reoccurrence of this in the future. SeNioR- 1 Link to comment Share on other sites More sharing options...
WiCKeDxgg Posted June 30, 2022 Author Share Posted June 30, 2022 Thank you mark for emailing me and basically resolving my issue on my end, I am beyond appreciative of the support you guys offer with the cloud solution. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted June 30, 2022 Share Posted June 30, 2022 1 hour ago, WiCKeDxgg said: Thank you mark for emailing me and basically resolving my issue on my end, I am beyond appreciative of the support you guys offer with the cloud solution. Glad we managed to get to the bottom of it for you 🙂 WiCKeDxgg 1 Link to comment Share on other sites More sharing options...
WiCKeDxgg Posted June 30, 2022 Author Share Posted June 30, 2022 (edited) 5 hours ago, Marc Stridgen said: Glad we managed to get to the bottom of it for you 🙂 Hello marc it seems all my webhooks are getting 403 again and I am back to manually capturing payments and marking them paid on my website. EDIT: Well I just tested and it worked but all my webhooks are currently throwing 403's and there were 3 payments just a few minutes ago I had to capture manually and mark paid. Edited June 30, 2022 by WiCKeDxgg Link to comment Share on other sites More sharing options...
WiCKeDxgg Posted July 1, 2022 Author Share Posted July 1, 2022 New Update, everythings not working again, all payements are not getting captured and pay window is hanging on processing payment. Link to comment Share on other sites More sharing options...
Parker White Posted July 1, 2022 Share Posted July 1, 2022 youre kidding me... i havent had as many sales becuase people kept trying and now they are sketched ... If i manually capture the payments that are processing and mark as paid on my site, that means it will charge their card for that payment right? my god you are right. its still having issues Link to comment Share on other sites More sharing options...
Xephos Posted July 1, 2022 Share Posted July 1, 2022 Yup back to square one, nothing is being captured. Losing customer confidence. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted July 1, 2022 Share Posted July 1, 2022 Sorry to hear you are having issues again. We are looking into this and will be in contact as soon as possible Link to comment Share on other sites More sharing options...
Marc Stridgen Posted July 1, 2022 Share Posted July 1, 2022 This has now been resolved internally. Stripe will retry any transaction itself given time, or you can click to resend it manually if needed. Link to comment Share on other sites More sharing options...
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