support departments permissions

[amiaz peisach]

Hi, I'm trying to give specific groups permission for specific departments in the support.

I was unable to locate the open ticket permissions.

I want to create a support department only for members, and a department for different groups that i set who can open in that department

thanks.

 

[Marc]

You can set up departments which are only accessible to certain members of staff. There isnt howveer a way to set for only some members per department. Departments can only really be set up for certain products

[amiaz peisach]

thank you

[Jim M]

You're very welcome. Glad to hear you've got what you needed 🙂 .