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Hi, I'm trying to give specific groups permission for specific departments in the support.

I was unable to locate the open ticket permissions.

I want to create a support department only for members, and a department for different groups that i set who can open in that department

thanks.

 

  • Community Expert

You can set up departments which are only accessible to certain members of staff. There isnt howveer a way to set for only some members per department. Departments can only really be set up for certain products

  • Author

thank you

  • Community Expert

You're very welcome. Glad to hear you've got what you needed 🙂 .

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