Gauravk Posted May 30, 2022 Share Posted May 30, 2022 Please fix this error? Member upgraded today from monthly (bought on 8 May 2022) to annual subscription and system showing new expiry at 21 May 2023 instead of 8 May 2023. Link to comment Share on other sites More sharing options...
Jim M Posted May 30, 2022 Share Posted May 30, 2022 Could you please provide the user's display name or user ID? We can then review what is happening here. Link to comment Share on other sites More sharing options...
Gauravk Posted May 30, 2022 Author Share Posted May 30, 2022 Please make this post private and ill supply the user detail Link to comment Share on other sites More sharing options...
Jim M Posted May 30, 2022 Share Posted May 30, 2022 Sure thing, I'll shoot you a message. Gauravk 1 Link to comment Share on other sites More sharing options...
Jim M Posted May 30, 2022 Share Posted May 30, 2022 Thank you for providing this information. In order to better assist you, I have moved this issue to a ticket. Further correspondence will be provided via email. Please note that today is a holiday so our advanced support team will start reviewing your ticket starting tomorrow when they are back in the "office". Link to comment Share on other sites More sharing options...
Recommended Posts