Jump to content

error 500 after upgrading to PHP 8

OptimusBain

By OptimusBain
in Technical Problems

 Share

Recommended Posts

OptimusBain Mentor

OptimusBain

Posted
Posted (edited)

Hello,

I just had my webaster to enable PHP 8 for the community. We got an error 500 after that. 

We enabled 8.0 for WordPress and another domain in the same server and all went smoothly. It didn't work on Invision Community. We've reversed the installation to the previous php version and works fine again. 

I need help on this. 

Thanks

Edited by OptimusBain
Link to comment
Share on other sites
Jim M Grand Master

Jim M

Posted
Posted

Please see the following steps to troubleshoot this:

  1. Please ensure that you're using 8.0 and not 8.1. You specified 8.0 for WordPress so just want to double check you are using 8.0.
  2. Please use the following file to ensure that your hosting provider or server admin installed all required modules of PHP to run our software: https://invisioncommunity.com/files/file/7046-invision-community-requirements-checker/?do=getNewComment
  3. If the above are all good, a 500 Internal Server Error is very much like the check engine light on your car. It states something is wrong but not exactly what or where. Please work with your hosting provider or server admin to obtain the Server Error logs for this error and either resolve the issue (if it is server related) or provide it to us so that we can further assist you.
Link to comment
Share on other sites
  • 2 months later...
OptimusBain Mentor

OptimusBain

Posted
  • Author
Posted
On 5/23/2022 at 6:33 PM, Jim M said:

Please see the following steps to troubleshoot this:

  1. Please ensure that you're using 8.0 and not 8.1. You specified 8.0 for WordPress so just want to double check you are using 8.0.
  2. Please use the following file to ensure that your hosting provider or server admin installed all required modules of PHP to run our software: https://invisioncommunity.com/files/file/7046-invision-community-requirements-checker/?do=getNewComment
  3. If the above are all good, a 500 Internal Server Error is very much like the check engine light on your car. It states something is wrong but not exactly what or where. Please work with your hosting provider or server admin to obtain the Server Error logs for this error and either resolve the issue (if it is server related) or provide it to us so that we can further assist you.

Jim, I've done what you requested.

  • Uploaded IPS4.PHP file to FTP. The one I downloaded from 
  • Updated from 7.4 to PHP 8 in CPNEL
  • Run IPS4.PHP file to check server's requirements for PHP8. The check is all green and I still get error 500 when PHP 8 is installed 😞 See attachment.

I don't know what to do next. The text I can read does not say anything about php 8, only about IPS 4.7 installation.

Could contain: Text, Page, Menu, Paper, Flyer, Brochure, Poster, Advertisement

Link to comment
Share on other sites
OptimusBain Mentor

OptimusBain

Posted
  • Author
Posted (edited)
35 minutes ago, Daniel F said:

Is anything being logged to your error logs? It's probably a 3rd party hook which isn't compatible with PHP8

Where should I check exactly for these errors?

  1. Error logs
  2. System logs

Error logs report. These errors are not recent, they are the last ones from more than a month ago. Some plugins that may have not been updated to 4.7 yet and are running in the system

Could contain: Document, Text, Page, Word

How do I know which third party plugin is the one not working according to the error logs? When I click on ERROR URL, ACP will not tell me which plugin it is 😞 Shouldn't it say at least tell us which one it is?

The URL does not give me a clue, I can see a file ID but how do I know which plugin it is? 

admin/?app=core&module=marketplace&controller=marketplace&do=viewFile&id=9784

Shouldn't the error show the plugin name that is giving the error and be more user-friendly? ACP knows the file ID is 9784, so shouldn't it be easy to show an error with the exact plugin name. Right now, I just don't know which one it is. File 9784. Who knows!

Could contain: Text, Baseball Bat, Team, Sport, Team Sport, Baseball, Sports, Softball, Face

Thanks a lot

 

 

Edited by OptimusBain
Link to comment
Share on other sites
Stuart Silvester Grand Master

Stuart Silvester

Posted
Posted

If it's a 500 Internal Server Error, it'll most likely be in your PHP error log (unless your server stores them elsewhere).

Those error logs you're looking at don't tell you that it's not working, just that the one you're trying to view (i.e. you've clicked a link to it) via AdminCP is not compatible with your current version

Link to comment
Share on other sites
OptimusBain Mentor

OptimusBain

Posted
  • Author
Posted
33 minutes ago, Stuart Silvester said:

If it's a 500 Internal Server Error, it'll most likely be in your PHP error log (unless your server stores them elsewhere).

I will check that out then.

33 minutes ago, Stuart Silvester said:

Those error logs you're looking at don't tell you that it's not working, just that the one you're trying to view (i.e. you've clicked a link to it) via AdminCP is not compatible with your current version

The same questions remains. How do I know which plugin is incompatible? I don't know which plugin the file ID belongs to. I guess ACP knows, it's just not telling us which one. Can this be suggested as an addition?

Link to comment
Share on other sites
MataVirgenes Explorer

MataVirgenes

Posted
Posted
On 8/4/2022 at 2:37 AM, OptimusBain said:

Where should I check exactly for these errors?

  1. Error logs
  2. System logs

Error logs report. These errors are not recent, they are the last ones from more than a month ago. Some plugins that may have not been updated to 4.7 yet and are running in the system

Could contain: Document, Text, Page, Word

How do I know which third party plugin is the one not working according to the error logs? When I click on ERROR URL, ACP will not tell me which plugin it is 😞 Shouldn't it say at least tell us which one it is?

The URL does not give me a clue, I can see a file ID but how do I know which plugin it is? 

admin/?app=core&module=marketplace&controller=marketplace&do=viewFile&id=9784

Shouldn't the error show the plugin name that is giving the error and be more user-friendly? ACP knows the file ID is 9784, so shouldn't it be easy to show an error with the exact plugin name. Right now, I just don't know which one it is. File 9784. Who knows!

Could contain: Text, Baseball Bat, Team, Sport, Team Sport, Baseball, Sports, Softball, Face

Thanks a lot

 

 

This is: 

 

Link to comment
Share on other sites
  • 2 weeks later...
DENIS URLOIU Rookie

DENIS URLOIU

Posted
Posted (edited)

Hello I have same problem here, but for new installation, not upgrade

During installation process at the last step, progress bar is going fine and suddenly showing error 500 with any other info (see attached photo).

Then I've looked into error_log in the install folder and I've seen this 

thrown in /home/arenagro/public_html/forum/system/Settings/Settings.php on line 180
[20-Aug-2022 01:35:39 UTC] PHP Fatal error:  Uncaught TypeError: array_merge(): Argument #2 must be of type array, null given in /home/arenagro/public_html/forum/system/Settings/Settings.php:180
Stack trace:
#0 /home/arenagro/public_html/forum/system/Settings/Settings.php(180): array_merge(Array, NULL)
#1 /home/arenagro/public_html/forum/system/Settings/Settings.php(122): IPS\_Settings->loadFromDb()
#2 /home/arenagro/public_html/forum/init.php(1038): IPS\_Settings->__get('diagnostics_rep...')
#3 [internal function]: IPS\IPS::exceptionHandler(Object(TypeError))
#4 {main}
  thrown in /home/arenagro/public_html/forum/system/Settings/Settings.php on line 180

Can you please help?

Thanks

 

EDIT: Strange. This error happened with PHP 8.0 or 8.1

After I put 7.4 for the domain, installation went well. It is ok with 7.4? Or should I do something differrent? Thanks again

Could contain: Text

Edited by DENIS URLOIU
Link to comment
Share on other sites
Balto Collaborator

Balto

Posted
Posted
On 5/23/2022 at 5:51 PM, OptimusBain said:

Hello,

I just had my webaster to enable PHP 8 for the community. We got an error 500 after that. 

We enabled 8.0 for WordPress and another domain in the same server and all went smoothly. It didn't work on Invision Community. We've reversed the installation to the previous php version and works fine again. 

I need help on this. 

Thanks

Same problem from my side, I had to get back to PHP 7.4. Have you solved this? And if so, how?

Thanks!

Link to comment
Share on other sites
Balto Collaborator

Balto

Posted
Posted
10 minutes ago, OptimusBain said:

Nothing. Same problem. My webmaster can't find why it's not possible to run PHP 8.0 with 4.7. It will give the 500 error. No luck. 

Damn! We can keep PHP 7.4, but I'm afraid somewhen the PHP 7.4 will not be supported anymore. Any solution here?

Link to comment
Share on other sites
Jim M Grand Master

Jim M

Posted
Posted
43 minutes ago, OptimusBain said:

Nothing. Same problem. My webmaster can't find why it's not possible to run PHP 8.0 with 4.7. It will give the 500 error. No luck. 

Don't believe we ever heard back from you about what error is being generated from that 500 Internal Server Error in your server's error log. That would certainly outline an issue.

Link to comment
Share on other sites
Balto Collaborator

Balto

Posted
Posted
34 minutes ago, Jim M said:

Don't believe we ever heard back from you about what error is being generated from that 500 Internal Server Error in your server's error log. That would certainly outline an issue.

The problem for me was that with PHP 8.0 I was not able to open the website AT ALL, so I could not even enter the AdminCP to search for the error logs.

Link to comment
Share on other sites
  • 1 month later...
Mercury Forever Collaborator

Mercury Forever

Posted
Posted

Hello Support and community, I just updated my TEST environment, I disabled all third party applications, however when I make the change to PHP 8.0 I have a 500 error.

Checking the support module, I got the attached message, which would be the potential root cause. From what I see, that is not a third party application, but rather an IPS module.

I will appreciate your cooperation in this regard.

Could contain: Text, Poster, Advertisement, Paper, Flyer, Brochure

Link to comment
Share on other sites
Mercury Forever Collaborator

Mercury Forever

Posted
Posted

Thanks for the clarification, however it is disabled. I will remove it, since the developer does not have it with support for IPS 4.7.2 or PHP 8.

1 hour ago, Fred Mercury said:

Hello Support and community, I just updated my TEST environment, I disabled all third party applications, however when I make the change to PHP 8.0 I have a 500 error.

Checking the support module, I got the attached message, which would be the potential root cause. From what I see, that is not a third party application, but rather an IPS module.

I will appreciate your cooperation in this regard.

Could contain: Text, Poster, Advertisement, Paper, Flyer, Brochure

 

Error 500 follows when enabling PHP 8

Could contain: Text, Logo, Trademark, Symbol

Link to comment
Share on other sites
 Share
Go to topic listing

  • Recently Browsing   0 members

    • No registered users viewing this page.
Invision Community © 2024 IPS, Inc.
×
×
  • Create New...