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Subscriptions do not auto renew

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I'm missing something basic, but I just don't know what. (And I did try searching for this, but I've yet to find anything by googling it).

We've created 3 tiers as subscriptions that are supposed to be renewed every month. The renew period is set, the (only) payment method is set to Paypal. I'm able to purchase the first setup, but after that the subscription just isn't renewed like I thought it should.


What am I missing?

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  • Solution

Are PayPal Billing Agreements (or PayPal Subscriptions) setup in your payment methods configuration? If it is set to required, these should auto-renew inside the PayPal system. However, if it is set to disabled or optional, it would not necessarily auto-renew. If set to optional, the user has an option to opt into that.

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