IPS UTF-8 converter stalling at .03%

[SonsOfIvy]

We're not sure what to do. Any thoughts? We're dead in the water.

Thanks in advance.

 

[Jim M]

The browser conversion tool can take some time to operate as it is slower, especially on larger database sizes. If you reload the page, do you see any progress?

Do you have access to your server via SSH? If so and you have a large database, it may be better to utilize the CLI tool to complete this process.

[SonsOfIvy]

No ready access via SSH. Reloading the page throws this error:

 

Error: count(): Argument #1 ($value) must be of type Countable|array, null given File: /system/Convert/Convert.php Line: 552

Does that suggest anything?

 

[Jim M]

Unfortunately, that would indicate a data issue inside the database. I'm afraid, version 3 is no longer supported, and this includes upgrades as these legacy upgrades generally turn into data conversion issues from previous third party data and more. To obtain assistance with your upgrade, I would recommend reaching out to one of the following third party providers: https://invisioncommunity.com/third-party/providers/?advanced_search_submitted=1&sortby=primary_id_field&sortdirection=asc&content_field_124[1]=9

[SonsOfIvy]

How odd. There is no previous third party data .

[SonsOfIvy]

"version 3 is no longer supported, and this includes upgrades" Did we miss this in the documentation before we spent $250?

[Jim M]

6 minutes ago, SonsOfIvy said:

How odd. There is no previous third party data .

I'm afraid, you would still need to contact one of the third party provider as version 3 upgrades are no longer supported.

[SonsOfIvy]

"version 3 is no longer supported, and this includes upgrades"

Did we miss this in the documentation before we spent $250? And when we ran the requirements checker that only indicated that we needed to update our PHP version?

[Jim M]

7 minutes ago, SonsOfIvy said:

"version 3 is no longer supported, and this includes upgrades"

Did we miss this in the documentation before we spent $250? And when we ran the requirements checker that only indicated that we needed to update our PHP version?

Legacy upgrades would need to be facilitated by third parties if you run into issues. Version 3 has not had any support for some time now.

[SonsOfIvy]

That's not what the documentation indicated. Who do I contact about a refund for software I can't use?

[Jim M]

1 minute ago, SonsOfIvy said:

That's not what the documentation indicated. Who do I contact about a refund for software I can't use?

The software you purchased (version 4) is supported but upgrading from version 3 (which you are on) would require that you work with a third party provider to get you there if you encounter issues. Version 3 is not supported.

I'm afraid, as you downloaded the software, we are unable to provide a refund per our terms of service.

[SonsOfIvy]

First, it's the license key that has the value, not the download.

Second this is your own documentation:

 

Quote

 

Upgrading from IP.Board 3 to Invision Community 4

If you are upgrading from IP.Board 3 to Invision Community 4, there are special considerations you should take.

3.x items that are not compatible with 4.x:

• Skins
• Skin images
• Third party hooks
• Third party applications
• Languages

All base data, including: members, forums, topics, posts, etc. will remain intact and upgrade to Invision Community

 

We proceeded in good faith based on your published documentation.

[SonsOfIvy]

Do you have a response?

[Randy Calvert]

Your best bet would be to contact the accounts team.  The support team cannot help with refunds, etc.  

https://invisioncommunity.com/contact-us/

[SonsOfIvy]

Thanks. I'm not seeing the accounts team on that page.

[Randy Calvert]

I would just fill it out and the staff can route it to the correct area. 

[Marc]

While we have legacy documentation for people who which to attempt an upgrade themselves form the 3.x product, we no longer support that product unfortunately. We have not supported that for a considerable amount of time. I can certainly get a ticket open to our management team if you would like me to do that?

[Jordan Miller]

Hey @SonsOfIvy! I'm sorry you're feeling a bit frustrated. You mentioned a refund, which I'll have the team look into.

I created a ticket with our team regarding the details in this topic. We'll followup with you via email 😊