I just have a simple question. Guests go click on subscriptions and it creates an invoice that is pending with absolutely no contact information. I click 'cancel' since if I click on 'delete' I get a warning message to cancel before I delete, so I do that, cancel then delete. What is the issue if I just delete and not cancel?  And is there anyway to reduce the number of these bogus guest subscriptions that do nothing but take up time to delete? Any ideas?

If you allow guest purchase, there isnt really any way to reduce those unfortunately. Invoices must be cancelled first, in order to ensure it updates other areas properly

On 4/11/2022 at 4:49 AM, Marc Stridgen said:

If you allow guest purchase, there isnt really any way to reduce those unfortunately. Invoices must be cancelled first, in order to ensure it updates other areas properly

Can you give me an example of what other areas this affects so I understand this a little better?  Cancel then delete is such a tedious extra step. I want to be sure I understand the caveats of simply delete and NOT cancel. 

Edited April 20, 20223 yr by bradybarrows

On 4/10/2022 at 5:05 AM, bradybarrows said:

do nothing but take up time to delete?

Why do you feel you need to delete them? 

8 hours ago, bradybarrows said:

I want to be sure I understand the caveats of simply delete and NOT cancel. 

The caveat is that you then would have no trace of them. As mentioned by opentype above, I Would ask yourself why you want to delete them anyway. It can be very handy to cancel items rather than delete, as you then always have a trace of everything that is happening on your site. 

20 hours ago, opentype said:

Why do you feel you need to delete them? 

Guests create these invoices with no contact information and they clog the invoices. I have no idea why anyone would do this but they do. I like to see the actual paid invoices and keep them of course and there are way more useless invoices from guests. 

Fair enough.

As mentioned, these would have to be cancelled first

On 4/11/2022 at 9:49 PM, Marc said:

If you allow guest purchase, there isnt really any way to reduce those unfortunately. Invoices must be cancelled first, in order to ensure it updates other areas properly

Hi - dumb question but how do you prevent Guests from purchasing a subscription? I have the same problem with the generation of invoices by Guests.

With over 100,000 I'd like to delete which I haven't got a clue to do. But at the very least going forward prevent Guests from choosing a subscription. I think the problem comes from a subscription payment option where an online banking option instructions are given. I've now limited the online banking option to specific countries therefore requiring an address.

2 minutes ago, Hawke99 said:

Hi - dumb question but how do you prevent Guests from purchasing a subscription?

You can remove guest access to the functionality in the App section of the ACP.

Of course this also means, guests won’t be able to see the subscription offers.

14 hours ago, opentype said:

You can remove guest access to the functionality in the App section of the ACP.

Of course this also means, guests won’t be able to see the subscription offers.

Cool. How do I bulk delete all the pending guest invoices? I assume I first need to bulk cancel them and then delete.

1 minute ago, Hawke99 said:

Cool. How do I bulk delete all the pending guest invoices? I assume I first need to bulk cancel them and then delete.

There are no means to perform a bulk cancel or delete at this time.

Hi @Hawke99,

Whilst you cannot bulk cancel and delete, you have mentioned the correct methodology of doing this. First cancel the invoice, then delete it.

By the way Canceled has two L's in it i.e. Cancelled.

22 minutes ago, Hawke99 said:

By the way Canceled has two L's in it i.e. Cancelled.

Canceled is the standard spelling in American English. Invision Community is a company registered in the US.

On 5/28/2025 at 6:06 PM, Gary said:

Canceled is the standard spelling in American English. Invision Community is a company registered in the US.

All good. We drive on the left.

So do I. 😉

I've been curious about this topic for a little while and it got me thinking...

Is there a way to change the order of an invoice being processed to after a member registers or logs in to the community to prevent blank or incomplete invoices being created? 🤔

This would stop the potential clogging up of invoices, separating the true from the false ones and it will provide a much more authentic method of tracking and archiving invoices from members and customers. I have started receiving incomplete invoices myself and there is no way to allow guests to view products in a store for example, but preventing them from making a purchase (unless I have missed something).

The underlying issue has very little to do with member groups. It’s that the invoice is being created if you put something in the cart and with that start a check-out. It should really only be created when the order is submitted on the last page of the check-out. (But that would be a major change in the software.)

Therefore, any fix for guests isn’t really a true solution, it just limits the number of abandoned invoices. It would be better to tackle the underlying issue independent from the groups. At least by pruning outdated invoices automatically* (somewhat easy) or by changing the logic of invoices entirely (rather complex).

*) This could potentially even address another issue, which is that members can’t pick up expired subscriptions and subscribe again, because an invoice is still active and they also can’t pay it, because it is expired.

At least it's easier knowing who is abandoning invoices if they're created by members; it would allow for "someone" to be contacted to follow up or assist them through the process.

I'm just getting the odd guest adding a product to the cart, proceeding to check out which generates the invoice and not proceeding, leaving me with an empty invoice with no reference as to who generated it. Kind of annoying, and the OCD factor of invoice numbers increasing incorrectly. 😅

Might be a good topic for the feedback forum.