Invision Community 4: SEO, prepare for v5 and dormant account notifications Matt November 11, 2024Nov 11
Posted April 4, 20222 yr Hello, I have a problem with the registration email. When someone registers, they are asked to confirm their email, if they click the link, they are redirected back to the "Please confirm your email address" page. If I remove the red part from the link, it works. Is there any way to fix this? https://domain.tld/index.php?app=core&module=system&controller=redirect&url=https://domain.tdl/index.php?app=core%26module=system%26controller=register%26do=validate%26vid=76015da2b5d39018bd618a73821ce0db%26mid=12&key=6a382cf3020360b4bc93ebecb511edba64217a407cf97e03526b5ad1f5531655&email=1&type=registration_validate Edited April 4, 20222 yr by Vakarian96
April 4, 20222 yr Are you using an email service which imposes it's own link tracking which may be obfuscating this URL?
April 5, 20222 yr We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
April 5, 20222 yr Author 12 hours ago, Marc Stridgen said: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. I have updated the information.
May 30, 20222 yr Good day. We are experiencing the same problem. Could you tell me what is the problem and how to deal with it?
May 30, 20222 yr Taking a look a the ticket, the issue in this case was a non standard htaccess file which was causing issues.
May 30, 20222 yr We have had this problem since May 27th. Sometimes it does not disappear (for a couple of minutes), mostly from May 27th it appears steadily
May 31, 20222 yr If it's working correctly now, I can only really suggest letting us know if you see the issue occur again.
May 31, 20222 yr No, the issue has not been resolved. There is an endless redirect from the pages /index.php?app=core&module=system&controller=redirect&url=.... and /index.php?app=core&module=system&controller=register.... to /index.php?app=core&module=system&controller=register... (cyclically).
May 31, 20222 yr 28 minutes ago, Marc Stridgen said: And are you using a default unaltered htaccess there? Last edition of .htaccess file is September 2021. We have this problem 4 days only.
May 31, 20222 yr While I understand what you are saying there, we do need to ensure its being tested on the default. While your htaccess may not have changed since that date, if we have changed something and a custom htaccess rule is breaking things, that would need to be removed
May 31, 20222 yr Author We also had increased problems in our setup phase also with the standard htaccess file. When we password protected our site for testing purposes, then the activation email did not work. Also the widget manager does not work then. Maybe this experience will help to solve the problem.
May 31, 20222 yr 1 hour ago, Marc Stridgen said: While I understand what you are saying there, we do need to ensure its being tested on the default. While your htaccess may not have changed since that date, if we have changed something and a custom htaccess rule is breaking things, that would need to be removed Of course, we can temporarily return the file to the default in order to understand the reason for it or not. How can we download it?
May 31, 20222 yr 32 minutes ago, Marc Stridgen said: You can download the default from System>Search Engine Optimisation Even with the default file, these problems are observed.
May 31, 20222 yr We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
May 31, 20222 yr 3 hours ago, Marc Stridgen said: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. All is ready
May 31, 20222 yr On taking a look at your system, you are quite behind on updates. Please update your site to the latest release and then test again
June 1, 20222 yr 20 hours ago, Marc Stridgen said: On taking a look at your system, you are quite behind on updates. Please update your site to the latest release and then test again All is ready
June 1, 20222 yr 4 minutes ago, Marc Stridgen said: Could you please clarify? Have you now tested this on the latest release? Yes, I checked and the problem is still there. Edited June 1, 20222 yr by kreosam