IPS internal Support Request form lacking in functionality

[Joachim Sandstrom]

Hi.

The move of the support request process from a quite customer convenient mail process to a less so Client areas process might have been done on IPS internal efficiency grounds. But why does this paleolithic editor, lacking even the option to add the ever so crucial screenshots?

Yes, I understand that I can await the rebounce mail and add the screenshots there, but why such an awkward process?

Could we please have the functionality of the standard rich editor with the ability to add enclosures including screenshots, please.

Thanks for an in general good SAAS.

Have a great day.

//Joachim Sandstrom

[Charles]

You are right - we are working on simplifying the process. Should be live later this week 😀