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Hello, 

I am attempting to upload an Application Icon and I keep getting the following error message;

1047540826_errormessage.thumb.png.cd9739125a229388792eda933bf2339a.png

 

A look at the logs:

Logs.thumb.png.e937ffdb6b2945bd13501cb0dba7cd29.png

 

Any ideas as to what's causing this? I am simply trying to change what people see when we send a link. 😆

NOTE: I am using the correct size and file type. I made sure of that before posting here. I also did a great deal of searching the forums and found similar errors but not with the same cause (uploading an application icon). 

Thanks in advance for any help.

Christi

 

 

 

Solved by Marc

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  • Community Expert

Please could you provide the icon here so I can test this?

  • Author

Sure!

 

WTC 750x750 Original.png

  • Community Expert
  • Solution

Im not sure what it is that was causing you issues there, but I have uploaded that without any problem at all

  • Author

I don't know what the problem is either, but I tried again on a different computer and with a different browser just now and got the same error message. I've tried different file types, different sizes, and different browsers. I just don't know what else to do but, when I send someone a link to my forum, they get a picture of an avatar because I cannot upload the application icon to my forum. Anyone have an idea based on the error message?

Thanks

  • Author

Also, did you attempt to upload an application icon on my forum? If so, did you delete it afterwards because there is no icon in the application icon section of the themes tab. This is so weird. It's making me crazy 🤪

  • Author

Actually, never mind. 

Even though it still doesn't show any media in that section, I sent a link to my forum as a test and it showed the correct icon. I don't know why it worked but it worked and that is all that matters. 

Thanks for your help!

  • Community Expert

No problem at all, happy to help 🙂 

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