How do we reinstall a plugin or app now, since the move to Marketplace integration with the Control Panel?

Recently I have found the need to "reinstall" many of our apps and plugins after something screwed up in our latest board update. Trying to discover exactly what through official support means has been difficult at best, but I won't go into that here.

But now, I can't download the files (apps and plugins) I have paid for previously because it wants me to do it from the Control Panel. Before, I could just download them and reinstall over the top. I fear uninstalling and then doing it via the new method will lose all stored data relating to that app/plugin.

Yes, uninstalling will remove the data. But there was never a way to install an already installed app or plugin. All you could potentially do is overwrite the files, but there should be no need to do that, as those files are never touched by the use of the product anyway. 

2 minutes ago, opentype said:

Yes, uninstalling will remove the data. But there was never a way to install an already installed app or plugin. All you could potentially do is overwrite the files, but there should be no need to do that, as those files are never touched by the use of the product anyway. 

That's exactly what I want to do, overwrite the files - and I could do that previously.

Your theory is good, but only if nothing goes wrong. In my case, something went wrong on the last update, and we've had to go through each app, and fix things up. 

10 minutes ago, opentype said:

But there was never a way to install an already installed app or plugin.

There is a way to Upload New Version, even if the "new" version is the same as installed. I guess @Emediate means this. 

And no. There is no way to do it, if you do not have .tar files (for apps) or .xml files (for plugins). Even if you would have them, you have to change your apps and plugins to Custom (not Marketplace).

Uninstalling would indeed wipe out all the data previously saved in your system by app or plugin.

The correct way would be to troubleshoot the system to figure out what plugins or apps screw up your installation. 

Edited March 6, 20223 yr by Sonya*

Well, if you have the file from outside the marketplace ( developer own website ) you can install them using "manual upload", otherwise you have to uninstall them and install them again from the marketplace using the ACP dedicated page. But take in consideration that if your file was made for 4.5 only and you have la latest update for 4.6.10 in the ACP you will not find your file.

Unfortunately that may well be the case. While I understand its affecting all your applications, we are unable to tell you how you can fix those items without disabling them to readd things, as we simply didn't write those applications so wouldn't really know. While I'm very sympathetic to the issue you have there, its simply not something we are able to fix even if we wanted to.

Why is it you are unable to disable, out of interest? I know why you dont want to uninstall, as that would lose data, but its not clear why you would not disable?

Did you do the manual upgrade route?

41 minutes ago, Emediate said:

I can and have disabled apps. That’s fine. It clears up the errors. But the errors in the log are not specific to any one app. They seem to be affected by more than one app. Similar errors filling the log - as soon as I start enabling apps - one at a time. 
 

Fault finding by me is seemingly impossible. I am sure for someone involved at a technical level it would be much easier as they know how to read the errors - but alas, I’m apparently not entitled to support any longer unless I move to Hosted IPS. We continue to go around in circles here. I’ve attempted to post my issues (multiple ones) as the request of Jordan after communicating this frustration to him. It has not gotten me any closer to the perfectly running forum I had before the last update. 

Please disable 2 factor authentication on your account. I notice you have another topic open, and these both seem very much related. I think this is simply a language pack that is disabled

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I have just now and everything right now is pointing still to a third party application/plugin that is being loaded in or something specific to items in the language pack so it is a toss up that, as mentioned above, cannot be ruled out in the current state.

Which is it then? As I have done as told many times, and opened multiple error reports here as that is the only support you offer now.

This broke during the IPS update. You need to guide me on how to fix it.
It is not one app or plugin. We have established that. The errors start as soon as you enable more than one plugin.

It is language file related I am sure. However, that has not been resolved and the suggested fixes didn't actually fix anything.

No more handballing please. Just help us as this has been dragging on weeks!

Edited March 10, 20223 yr by Emediate

1 hour ago, Emediate said:

Which is it then? As I have done as told many times, and opened multiple error reports here as that is the only support you offer now.

This broke during the IPS update. You need to guide me on how to fix it.
It is not one app or plugin. We have established that. The errors start as soon as you enable more than one plugin.

It is language file related I am sure. However, that has not been resolved and the suggested fixes didn't actually fix anything.

No more handballing please. Just help us as this has been dragging on weeks!

It is indeed likely a language issue, but the language issue is with the 3rd party items. We cannot diagnose issues with 3rd party items. If you can determine what the issue is with your 3rd party developer and it appears to be something in core they can provide more details on, we can certainly then take a look at that.

I can fully appreciate that you have stated it has been dragging on weeks here, but it does need to be noted this topic was started on Sunday. Also, we have asked if you can go back to the developers of those 3rd party items on more than one occasion. I have flagged this topic so that a developer can review, but it is extremely difficult to assist if you're unwilling to follow the advice we are giving.

I can understand that, however we do need to be able to test fully without these items on there, so unfortunately is a necessary step in this case.