No ADMIN portal , no post quote available, Cant answer posts with a quote...WHY the upgrade when its full of issues ?

WE CANT REPLY to posts either. WHAT HAVE YOU DONE WITH THIS UPGRADE  , a disaster

It sounds like you don’t have a full upgrade package. Not being able to reply to posts sounds like a JS might be missing. 

Try downloading a full copy from the client area and uploading them. If the updater did. It run, hit yourdomain.com/admin/upgrade and see if it wants to do anything extra. 

Once that completes, clear your system cache from the support section of the ACP. 

Follow Randy's advice. I had a quick look on your forum, and none of the javascript is loading, which means the files didn't rebuild.

4 hours ago, Randy Calvert said:

It sounds like you don’t have a full upgrade package. Not being able to reply to posts sounds like a JS might be missing. 

Try downloading a full copy from the client area and uploading them. If the updater did. It run, hit yourdomain.com/admin/upgrade and see if it wants to do anything extra. 

Once that completes, clear your system cache from the support section of the ACP. 

Sorry for being vague here but Where do I download from please? Upload what please?  What do you mean by yourdomain.com/admin/upgrade...our forum is .co.uk? Thanks

Hi John, I've moved this to a ticket so a member of our team can pick this up with you and work on a resolution.

we can log onto forum but cannot post either.......

 

21 minutes ago, Matt said:

Hi John, I've moved this to a ticket so a member of our team can pick this up with you and work on a resolution.

Got a message asking to give permissions... ...do I give a new log in name  so they can access ..How can we do this if we cannot access or admin panel ?

or do I give them my own log in details ?

<image removed for security>

 

If you cannot access the ACP, then just give the techs your ACP log in, you can always reset the password afterwards.

4 minutes ago, Matt said:

If you cannot access the ACP, then just give the techs your ACP log in, you can always reset the password afterwards.

I gave them my own log in details..thanks for your help, let you know how it goes. I did not put in the URL though ???   Simply because when i click on admin portal nothing happens, hope they get in with what i have sent

 

Edited February 2, 20223 yr by John McKee

Don't worry, they can take it from here. 🙂

Thanks for help, site back up and running

 

Appreciated

13 minutes ago, John McKee said:

Thanks for help, site back up and running

 

Appreciated

Glad to hear it, John 🙂