Having an issue with automatic moderation

[DTL2012]

Hi,

Over the past few months, we've been having issues with automatically moderation holding things in the moderation queue when there's no apparent reason. We've spent time checking the individual accounts and our word filters and unable to figure out why this is happening. An established user just posted 'Welcome :D' and it got held. There are no trigger words included in their post and no account or user group restrictions to explain why that happened. We also frequently see established users have their content randomly held with no clear explanation why?

Thanks.

[Marc]

Please could you provide me with an example? I can then take a look through that in order to determine  the issue

[DTL2012]

Sure, I'll DM you a link.

[Marc]

Thank you. I have added that example as a staff note. Please could you first of all update to the latest version and let us know if you can then reproduce the issue. If you can, I will need to get this escalated for you

[DTL2012]

Thanks Marc. All updated and can confirm the issue is still happening.

[Marc]

I have got a ticket in there for you for our developers to take a closer look at for you

[Marc]

I see our developer believes this may have been related to a 3rd party item. Did you manage to take a look at that and confirm?

[MeMaBlue]

hello, I am having this issue, 

should i be seeing something here, and if yes what setting do i need to change?

Here i see    

"when reported as "      "this field is required"   

and I dont see a field that can be changed or added. 

am I doing something wrong?     because of it the automatic moderation is not being saved. 

thank you in advance!

[Marc]

What you are showing there is not related to this. I would need an example item that is being hidden in order to advise

[MeMaBlue]

I am trying to create a new automatic moderation rule. 

I have no ones in place already. 

So there is nothing hidden yet, coming from such a rule.

I want to make a rule, for the first time, but if you see the red letters, this is the reason it is not letting me save the item.

[Nathan Explosion]

Have you created any report types?

[Marc]

^ this will indeed be the issue

[MeMaBlue]

! Ah thank you. I thought this worked with simple reporting as is,  through the report form,  didnt know i had to do it in that order and that there needed to be a specification of the kind of reporting.

  All good now! Thank you!