LiamH Posted February 1, 2022 Share Posted February 1, 2022 Hi, Over the past few months, we've been having issues with automatically moderation holding things in the moderation queue when there's no apparent reason. We've spent time checking the individual accounts and our word filters and unable to figure out why this is happening. An established user just posted 'Welcome :D' and it got held. There are no trigger words included in their post and no account or user group restrictions to explain why that happened. We also frequently see established users have their content randomly held with no clear explanation why? Thanks. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted February 1, 2022 Share Posted February 1, 2022 Please could you provide me with an example? I can then take a look through that in order to determine the issue Link to comment Share on other sites More sharing options...
LiamH Posted February 1, 2022 Author Share Posted February 1, 2022 Sure, I'll DM you a link. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted February 2, 2022 Share Posted February 2, 2022 Thank you. I have added that example as a staff note. Please could you first of all update to the latest version and let us know if you can then reproduce the issue. If you can, I will need to get this escalated for you Link to comment Share on other sites More sharing options...
LiamH Posted February 2, 2022 Author Share Posted February 2, 2022 Thanks Marc. All updated and can confirm the issue is still happening. Link to comment Share on other sites More sharing options...
Solution Marc Stridgen Posted February 2, 2022 Solution Share Posted February 2, 2022 I have got a ticket in there for you for our developers to take a closer look at for you LiamH 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted February 10, 2022 Share Posted February 10, 2022 I see our developer believes this may have been related to a 3rd party item. Did you manage to take a look at that and confirm? Link to comment Share on other sites More sharing options...
MeMaBlue Posted February 6, 2023 Share Posted February 6, 2023 hello, I am having this issue, should i be seeing something here, and if yes what setting do i need to change? Here i see "when reported as " "this field is required" and I dont see a field that can be changed or added. am I doing something wrong? because of it the automatic moderation is not being saved. thank you in advance! Link to comment Share on other sites More sharing options...
Marc Stridgen Posted February 6, 2023 Share Posted February 6, 2023 What you are showing there is not related to this. I would need an example item that is being hidden in order to advise Link to comment Share on other sites More sharing options...
MeMaBlue Posted February 7, 2023 Share Posted February 7, 2023 I am trying to create a new automatic moderation rule. I have no ones in place already. So there is nothing hidden yet, coming from such a rule. I want to make a rule, for the first time, but if you see the red letters, this is the reason it is not letting me save the item. Link to comment Share on other sites More sharing options...
Nathan Explosion Posted February 7, 2023 Share Posted February 7, 2023 Have you created any report types? MeMaBlue and Marc Stridgen 1 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted February 7, 2023 Share Posted February 7, 2023 ^ this will indeed be the issue MeMaBlue 1 Link to comment Share on other sites More sharing options...
MeMaBlue Posted February 7, 2023 Share Posted February 7, 2023 ! Ah thank you. I thought this worked with simple reporting as is, through the report form, didnt know i had to do it in that order and that there needed to be a specification of the kind of reporting. All good now! Thank you! Link to comment Share on other sites More sharing options...
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