An error occurred (500 Error)

[GiulioPua]

Hi there! 

Can't understand why I can't create tickets anymore (it says service expired, but I renewed as always).

Anyway, this is critical, my forum is offline now.

From one moment to another it started to show "An error occurred (500 Error)"

Still can access admincp, and see a lot of system errors:

 

 

 

 

What can it be and how I can run again the forum?

[GiulioPua]

Error: Class 'IPS\Theme\Cache\class_core_front_global' not found (0)
#0 /home/italians/public_html/forum/system/Theme/Theme.php(926): eval()
#1 /home/italians/public_html/forum/system/Theme/Cache/Template.php(108): IPS\_Theme::overloadHooks('class_core_fron...', 'IPS\\Theme\\Cache')
#2 /home/italians/public_html/forum/system/Theme/Theme.php(777): IPS\Theme\Cache\_Template->exists()
#3 /home/italians/public_html/forum/system/Content/Item.php(4199): IPS\_Theme->getTemplate('global', 'core', 'front')
#4 /home/italians/public_html/forum/applications/forums/sources/Topic/Topic.php(1985): IPS\Content\_Item->_comments('IPS\\forums\\Topi...', '10', 0, NULL, NULL, false, NULL, NULL, NULL, false)
#5 /home/italians/public_html/forum/applications/forums/modules/front/forums/topic.php(262): IPS\forums\_Topic->comments(NULL, NULL, 'date', 'asc', NULL, NULL, NULL, NULL, false, false)
#6 [internal function]: IPS\forums\modules\front\forums\_topic->manage()
#7 /home/italians/public_html/forum/init.php(903) : eval()'d code(20): call_user_func_array('parent::manage', Array)
#8 /home/italians/public_html/forum/system/Dispatcher/Controller.php(101): IPS\forums\modules\front\forums\hook563->manage()
#9 /home/italians/public_html/forum/system/Content/Controller.php(50): IPS\Dispatcher\_Controller->execute()
#10 /home/italians/public_html/forum/applications/forums/modules/front/forums/topic.php(39): IPS\Content\_Controller->execute()
#11 /home/italians/public_html/forum/system/Dispatcher/Dispatcher.php(153): IPS\forums\modules\front\forums\_topic->execute()
#12 /home/italians/public_html/forum/index.php(13): IPS\_Dispatcher->run()
#13 {main}

#0 /home/italians/public_html/forum/init.php(1005): IPS\_Log::log('Error: Class 'I...', 'uncaught_except...')
#1 [internal function]: IPS\IPS::exceptionHandler(Object(Error))
#2 {main}

 

Edited January 27, 2022 by GiulioPua

[Stuart Silvester]

HI,

I have disabled the 'Enable template disk caching' setting on your site, it seems that there may be an issue writing or reading these files on disk.

This has brought your community back online.

 

p.s. The way we offer support has changed recently. Instead of creating a ticket, this Help & Support forum is the best place to start. It is staffed by our support staff just like tickets were.

[Adlago]

I found in Error log, IP from Romania, with over 8000 records in about 2 hours, with that

<div class='ipsType_richText ipsType_normal' data-controller='core.front.core.lightboxedImages' > <p> <strong>Predator Clan è un percorso preparato per te da Aivia Demon</strong> </p> <p> <strong><a href="http://www.predatorclan.com/it/3-video-is/" rel="external nofollow">CLICCA QUI PER AVERE L'ACCESSO</a></strong> </p> <p> Mentre se ne fai già parte e vuoi sbloccare i nuovi moduli o avere altre informazioni <a href="<___base_url___>/t-45596-predator-clan-faq/" rel="">segui la FAQ ufficiale del Predator Clan</a>! </p> </div> 

and it's probably some kind of site breakthrough attempt.

 

[GiulioPua]

30 minutes ago, Adlago said:

I found in Error log, IP from Romania, with over 8000 records in about 2 hours, with that

<div class='ipsType_richText ipsType_normal' data-controller='core.front.core.lightboxedImages' > <p> <strong>Predator Clan è un percorso preparato per te da Aivia Demon</strong> </p> <p> <strong><a href="http://www.predatorclan.com/it/3-video-is/" rel="external nofollow">CLICCA QUI PER AVERE L'ACCESSO</a></strong> </p> <p> Mentre se ne fai già parte e vuoi sbloccare i nuovi moduli o avere altre informazioni <a href="<___base_url___>/t-45596-predator-clan-faq/" rel="">segui la FAQ ufficiale del Predator Clan</a>! </p> </div> 

and it's probably some kind of site breakthrough attempt.

 

this is probably some crawler

[GiulioPua]

51 minutes ago, Stuart Silvester said:

HI,

I have disabled the 'Enable template disk caching' setting on your site, it seems that there may be an issue writing or reading these files on disk.

This has brought your community back online.

 

p.s. The way we offer support has changed recently. Instead of creating a ticket, this Help & Support forum is the best place to start. It is staffed by our support staff just like tickets were.

Thank you, @Stuart Silvester!

And now how can I switch that feature on again? Because when I do it, I receive again 500 error 

[Jim M]

58 minutes ago, GiulioPua said:

Thank you, @Stuart Silvester!

And now how can I switch that feature on again? Because when I do it, I receive again 500 error 

Likely one of these cache templates were corrupted or otherwise missing. You will want to check to see if your server went over it's disk quota during this issue.

I have removed the old cache templates so new ones will generate when you enable it again. However, if you are going over a storage disk quota, I would not advise enabling it till you get that resolved.

[GiulioPua]

7 hours ago, Jim M said:

Likely one of these cache templates were corrupted or otherwise missing. You will want to check to see if your server went over it's disk quota during this issue.

I have removed the old cache templates so new ones will generate when you enable it again. However, if you are going over a storage disk quota, I would not advise enabling it till you get that resolved.

no, it's not about disk quota. 

hosting provider had some connections problems, maybe because of that?

[GiulioPua]

8 hours ago, Jim M said:

I have removed the old cache templates so new ones will generate when you enable it again. However, if you are going over a storage disk quota, I would not advise enabling it till you get that resolved.

eventually, next time how can I do that? to remove cache templates

[Marc]

As you can get into the admin CP, the simplest way to do this is to disable an application in System>Site Features>Applications, then reenable it. That will rebuild those