Posted January 21, 20223 yr I have auto renewals for supporting membership packages and customers are being charged twice except the duplicate is only in Stripe, not in IPB. Only one transaction ID matches up with the invoice (and only one invoice is created in IPB). This leads me to having to refund the additional (non-linked) transaction within Stripe.
January 21, 20223 yr Community Expert Solution Do you have a test instance running somewhere? I suspect this may be the case, and both are requesting the payment
January 21, 20223 yr Do you have a test instance of your site, which may have been setup using a backup of your database previously?
January 21, 20223 yr Author I do have a test instance but it isn't running. I have it on a VM but that VM is not running (and hasn't for a few months).
January 21, 20223 yr Author That triggered a thought...Let me check again to make sure an older VM isn't running that I migrated from. One may have gotten lost in the shuffle in a past upgrade when I upgraded the underlying OS.
January 21, 20223 yr Community Expert Just now, dyelton said: That triggered a thought...Let me check again to make sure an older VM isn't running that I migrated from. One may have gotten lost in the shuffle in a past upgrade when I upgraded the underlying OS. That would certainly be worth checking. This is the most common cause of issues like these
January 21, 20223 yr Author Found it! Not a test instance, just an old VM that I left powered on for other things and forgot that I moved the forums off of it onto a new one. Appreciate the quick responses!!
