dyelton Posted January 21 Share Posted January 21 I have auto renewals for supporting membership packages and customers are being charged twice except the duplicate is only in Stripe, not in IPB. Only one transaction ID matches up with the invoice (and only one invoice is created in IPB). This leads me to having to refund the additional (non-linked) transaction within Stripe. Link to comment Share on other sites More sharing options...
Solution Marc Stridgen Posted January 21 Solution Share Posted January 21 Do you have a test instance running somewhere? I suspect this may be the case, and both are requesting the payment Link to comment Share on other sites More sharing options...
Nathan Explosion Posted January 21 Share Posted January 21 Do you have a test instance of your site, which may have been setup using a backup of your database previously? Link to comment Share on other sites More sharing options...
dyelton Posted January 21 Author Share Posted January 21 I do have a test instance but it isn't running. I have it on a VM but that VM is not running (and hasn't for a few months). Link to comment Share on other sites More sharing options...
dyelton Posted January 21 Author Share Posted January 21 That triggered a thought...Let me check again to make sure an older VM isn't running that I migrated from. One may have gotten lost in the shuffle in a past upgrade when I upgraded the underlying OS. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted January 21 Share Posted January 21 Just now, dyelton said: That triggered a thought...Let me check again to make sure an older VM isn't running that I migrated from. One may have gotten lost in the shuffle in a past upgrade when I upgraded the underlying OS. That would certainly be worth checking. This is the most common cause of issues like these Link to comment Share on other sites More sharing options...
dyelton Posted January 21 Author Share Posted January 21 Found it! Not a test instance, just an old VM that I left powered on for other things and forgot that I moved the forums off of it onto a new one. Appreciate the quick responses!! Link to comment Share on other sites More sharing options...
Marc Stridgen Posted January 21 Share Posted January 21 Excellent. Glad to hear you found the issue there Link to comment Share on other sites More sharing options...
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