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Duplicate charges for customers using Stripe


dyelton
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Go to solution Solved by Marc Stridgen,

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I have auto renewals for supporting membership packages and customers are being charged twice except the duplicate is only in Stripe, not in IPB. Only one transaction ID matches up with the invoice (and only one invoice is created in IPB). This leads me to having to refund the additional (non-linked) transaction within Stripe.

stripe_duplicate.thumb.png.d071ed02efcf7502aba1810e94cc1bf0.png

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That triggered a thought...Let me check again to make sure an older VM isn't running that I migrated from. One may have gotten lost in the shuffle in a past upgrade when I upgraded the underlying OS.

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Just now, dyelton said:

That triggered a thought...Let me check again to make sure an older VM isn't running that I migrated from. One may have gotten lost in the shuffle in a past upgrade when I upgraded the underlying OS.

That would certainly be worth checking. This is the most common cause of issues like these

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