Problems when entering the application store with my account

Posted January 12, 20223 yr

Hello,

First of all wish everyone a happy new year 2022 that is for many more for the community

Dear support team I have been trying to enter the application store from within the administrator panel for several days there is no way to do it shows a critical error attached screenshot:

I hope I can have a solution please, it's been years with you I never saw this error before

A hug team

Edited January 12, 20223 yr by cristian romero garcia

Solved by Stuart Silvester

January 13, 20223 yr

Go to solution

January 13, 20223 yr

Are you using anything like cloudflare there? It may be that this is blocking requests sent back to your site

January 13, 20223 yr

Also Marc… do the calls to access Marketplace happen with curl? In addition to possible outbound firewall restrictions, I was wondering if it could be a system issue with not being able to make the request.

January 13, 20223 yr

Thats possible. Check in Support in the admin CP (top right of the Admin CP page), and see if anything is showing up in there. However it's a requirement of the software, so it would be unusual for this to be the case. Generally it will be a server blockage somewhere

January 13, 20223 yr

Solution

Sucuri is serving up some kind of Javascript redirection page to us..

<html><title>You are being redirected...</title>
<noscript>Javascript is required. Please enable javascript before you are allowed to see this page.</noscript>
<script>var s={},u,c,U,r,i,l=0,a,e=eval,w=String.fromCharCode,sucuri_cloudproxy_js=\'\',S=\'cz0iMCIgKyAiIiArIjZzdSIuc2xpY2UoMCwxKSArICAnJyArJycrJ3JRMycuY2hhckF0...

You'll need to whitelist or somehow allow these requests to /index.php?app=core&module=system&controller=marketplace to reach your origin.

Cristian Romero and Marc
2

January 13, 20223 yr

Author

Hello, thank you dear team, it won't let me add the url that I mention but if I let myself add (marketplace) then the magic was done, it left me without problem

I want to thank you once again for all your support. Years that I have been using this type of forum, they are the best

A hug to all who support this support issue to the invision power staff