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Please Test Credentials


Randy Calvert
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Hi Jim,

Can you test ACP one more time?  I've created a new group and given it unrestricted ACP access.  I've set it as a hidden group and made sure 2FA was disabled.  

In the mean time, I'll create a feature suggestion regarding 2FA for support however as it's a bad idea to reduce security to allow access.  

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7 minutes ago, Randy Calvert said:

Hi Jim,

Can you test ACP one more time?  I've created a new group and given it unrestricted ACP access.  I've set it as a hidden group and made sure 2FA was disabled.  

All good now 🙂 .

7 minutes ago, Randy Calvert said:

In the mean time, I'll create a feature suggestion regarding 2FA for support however as it's a bad idea to reduce security to allow access.  

While we certainly understand and appreciate it, the sole purpose of Two Factor Authentication, such as Google Authenticate (which you had enabled) is to authorize one individual's phone/device/what-have-you. There is no secure way we really can abide by this when multiple individuals on our staff may require access to be assisting you from potentially multiple different shifts. If you wish to provide us with security questions/answers that is something which we can still use and you can place in the notes section of the Client Area. However, at this time, we do not support Google Authenticate or Authy to be in place for support access. Hope that helps explain.

That's not to say you shouldn't use it, just disabling access for when we require it would be the best idea.

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