@name tag problems

[dutchsnowden]

I have one user called "X X L" with spaces. But I cannot find it in the @ list when tagging it in messages. How do you tag such a user with spaces? What separator is the editor using for the next word? Can someone clarify?

 

If I simply use search, I can find it:

Neither I can send messages. His PM inbox is clear and working.

And not disabled.

Is this a bug in software?

Edited January 11, 2022 by dutchsnowden

[Nathan Explosion]

Just type the name, and it will be found...space is fine.

 

[dutchsnowden]

It does not work as you can see above. No such user found. This is not a solution.

 

[dutchsnowden]

The problem is deeper than I thought. This user cannot be sent messages to:

Clearly exists. I go to profile and click send message:

But as soon as I click send:

In ACP I can find it and no restrictions:

 

If HE sends a message, it works and I can reply to THAT and works.

Edited January 11, 2022 by dutchsnowden

[dutchsnowden]

Not sure if it happens for other users, but this one 100% there is a problem.

[Marc Stridgen]

Im a little confused here. Is this 2 issues you are having or 1? If its 2, please ensure you put different issues into different topics.

The PM issue there, you have a restriction somewhere or they have their messenger switched off

With the auto populate on tagging, it shows the first few matches. If its not there, you would need to continue typing, which you havent there

[dutchsnowden]

I assume this is a single issue. 

1 minute ago, Marc Stridgen said:

you have a restriction somewhere or they have their messenger switched off

Nope. Neither. I said above, even posted picture.

 

1 minute ago, Marc Stridgen said:

With the auto populate on tagging, it shows the first few matches. If its not there, you would need to continue typing, which you havent there

No, it's not found. Here is complete typing.

The moment I type last second space, nothing is shown, the selection window is completely closed.

I assume there is something going on here, maybe two spaces in a name bug, or something else? Definitely a problem. I assume the two problems I explained (PM and name tag) are having the same root cause.

 

 

As for the PM, if he send PM to me works just fine, reply too. So there cannot be restrictions. It works. But I also checked thoroughly in Admin CP. But if I initiate to send a PM, the error message is like above.

[dutchsnowden]

To recap, this user called "X X L" 

• has no restrictions in Admin CP. zero.
• messenger inbox not disabled
• can be found in Admin CP
• can be found in normal search members
• can send PM
• can receive PM if reply to his own PMs.
• cannot receive PM sent from any other users
• cannot be found in name tag

As an odity, here on this forum, if I type same user name, just for the fun of it, the tag search window is never closed, even if no match found.

Edited January 11, 2022 by dutchsnowden

[Marc Stridgen]

I have just created a ticket for you, so we can get this escalated for you

[dutchsnowden]

Thank you so much. Looking forward to see what the problem is.

 

[Daniel F]

This one was resolved via the ticket.

[dutchsnowden]

Thank you so much. I confirm.