Is it possible to get a list of IP addresses used by IPS?  I would like to create an ACL for SSH/SFTP/FTP access.  This would include whatever IPs are used by support along with the IP addresses I need to allow for the IPS Auto Updater to work.  

Thanks!

Also...  is it possible to provide an SSH key file in place of a password for support staff to use?

We are unable to use key access for SSH at the present time as part of our standard support offering. We require password level access in order to assist.

With regard the upgrader, you would need to ensure your server can access remoteservices.invisionpower.com at all times. While of course you can check the IP that is using at present, there is no guarantee that will always be the same, so you should be whitelisting that domain. 

I have sent you a PM with other IPs relating to staff access