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Hello,

The upgrade feature from forum used to work well but for the last few months, I am not able to do it. Any suggestion?

 

Thanks.

image.thumb.png.3b4c013e01fa13366c05019264b2d9cd.png

Solved by Jim M

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  • Community Expert
  • Solution

The most common issue here is that your server is unable to write (or overwrite) to the files in your directory. This can be a case of permissions being wrong or the user/group ownership is incorrect for your web server. There are also some wonky issues that hosting providers have found in the past where transferring the file from /tmp to the directory was not working. Ultimately, what I am telling you here is that the issue is on the hosting side and you'll want to contact your hosting provider to properly investigate this and resolve the issue.

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