Jump to content

Can't Save Templates In Custom Database


FZ
 Share

Go to solution Solved by Marc Stridgen,

Recommended Posts

I opened this message in the wrong place. 

Everything is up to date on my IPS including the theme. When I try to edit templates in my custom databases I am getting this error: 

713614587_Screenshot2022-01-02at08_18_24.jpg.270c0d9d426357e8613ff1c973dcdfcf.jpg

It doesn't seem to affect every template, just the one I want to use to display the database record. 

Help! 

Link to comment
Share on other sites

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

( Your ACP login requires the email address, but we have only the member name on file)

Link to comment
Share on other sites

Just now, Daniel F said:

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

( Your ACP login requires the email address, but we have only the member name on file)

I just updated those details this morning and that shouldn't be the case that you can't login with the username. I am not using the email login method. 

Check again now - I think I may have put the wrong password in, but you definitely don't need an email address. I just logged in with the credentials no problem. 

Link to comment
Share on other sites

2 hours ago, FZ said:

Still waiting on some support here...

While we are much faster than that, support response can be up to 72 hours per terms of service. You have been answered quite a few times during that period, and unfortunately we are still unable to gain full access to assist. 

Link to comment
Share on other sites

It really shouldn't take 24 hours for a response to any support request, especially if login details that were uploaded aren't correct. 

If support is taking more than 24 hours to tell you that your login details are still incorrect then I'm afraid the system is broken and needs urgent review. There should be a live chat support if you are going to be charging what you do for support licenses. 

Link to comment
Share on other sites

31 minutes ago, FZ said:

It really shouldn't take 24 hours for a response to any support request, especially if login details that were uploaded aren't correct. 

If support is taking more than 24 hours to tell you that your login details are still incorrect then I'm afraid the system is broken and needs urgent review. There should be a live chat support if you are going to be charging what you do for support licenses. 

I fully appreciate what you are saying there, and it does indeed not take that long usually. However, there have been multiple issues here. You first of all added the wrong site as the association here, so we were not trying to log into the correct site. Then the details you entered for the correct set were also incorrect. These items are for yourself to check, rather than ourselves.

Your ticket was ready to be looked at by my colleague some 23 hours ago. We determined it was the wrong site some 22 hours ago, but the details were still incorrect. Had the above been entered correctly, we would have been looking at that straight away. 

Someone will be looking at this as soon as possible

Link to comment
Share on other sites

Posted (edited)

To be honest, I didn't see the option to select which license you are asking for support for when creating this topic. 

Perhaps logic should be to have nothing selected by default for that field and then if it isn't selected provide a message to ask the user to please select which license it applies to, not just have one selected by default. 

I look forward to finally getting to the bottom of this strange problem. 

Edited by FZ
Link to comment
Share on other sites

I am also relieved to have found the problem. It is curious though that it would only stop me from saving the record template and not most of the other ones I tried. 

 

Link to comment
Share on other sites

8 minutes ago, FZ said:

I am also relieved to have found the problem. It is curious though that it would only stop me from saving the record template and not most of the other ones I tried. 

 

Much will depend on the content it finds and the rules involved there. 

Link to comment
Share on other sites

 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...