Jirinex Posted December 28, 2021 Share Posted December 28, 2021 Before the upgrade to 4.6.9 twitter promotion worked properly. After that "promote" button disappeard and in acp at social media promotion tab we get this message : "You have enabled promotion services, but you do not have permission to promote. You can add permissions via the Permissions tab." We setup and created the application from the beggining,following ips guides, and except from the dedicated group permissions we gave permissions to members that already exists in that groups in case that fixes the issue. Also we connected twitter account at twitter promotion tab. The issue didn`t solved and the permissions message still appears. What am i missing ?? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 28, 2021 Share Posted December 28, 2021 From the message there, you dont have permission to access promotions which is a moderator permission. If you can provide your username and ensure access details on file are up to date, I can certainly take a look to see what is happening for you if you believe you have already checked those? Link to comment Share on other sites More sharing options...
Jirinex Posted December 28, 2021 Author Share Posted December 28, 2021 That`s the point. I `ve setup and linked the account with admin permissions. Access details are up to date and I would appreciate you to taking a look when you have time . Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 28, 2021 Share Posted December 28, 2021 As mentioned, I would need to know who you are logged into yourself. Is that the same account as you have on file? Link to comment Share on other sites More sharing options...
Jirinex Posted December 28, 2021 Author Share Posted December 28, 2021 Yes exact the same!! Link to comment Share on other sites More sharing options...
Jirinex Posted December 30, 2021 Author Share Posted December 30, 2021 Any news about this ?? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 30, 2021 Share Posted December 30, 2021 2 hours ago, Jirinex said: Any news about this ?? The admin details on file appear to be incorrect. Once those are updated we can take a look Link to comment Share on other sites More sharing options...
Jirinex Posted December 30, 2021 Author Share Posted December 30, 2021 9 minutes ago, Marc Stridgen said: The admin details on file Updated !! Thanks Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 30, 2021 Share Posted December 30, 2021 I have created a ticket for this so we can get it escalated. From what I can see things are done correctly there Link to comment Share on other sites More sharing options...
Jirinex Posted December 30, 2021 Author Share Posted December 30, 2021 Thank you very much again !! Jim M 1 Link to comment Share on other sites More sharing options...
Solution Daniel F Posted January 4 Solution Share Posted January 4 1. There was actually a bug which caused that the warning was always shown, even when no promotion services were enabled. 2. You have no services enabled! The Twitter Promotion is set up, but it is disabled on your installation! Jirinex, Marc Stridgen and SeNioR- 2 1 Link to comment Share on other sites More sharing options...
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