Before the upgrade to 4.6.9 twitter promotion worked properly.

After that "promote" button disappeard and in acp at social media promotion tab we get this message :

"You have enabled promotion services, but you do not have permission to promote. You can add permissions via the Permissions tab."

We setup and created the application from the beggining,following ips guides, and except from the dedicated group permissions we gave permissions

to members that already exists in that groups in case that fixes the issue.

Also we connected twitter account at twitter promotion tab.

The issue didn`t solved and the permissions message still appears.

What am i missing ??

From the message there, you dont have permission to access promotions which is a moderator permission. If you can provide your username and ensure access details on file are up to date, I can certainly take a look to see what is happening for you if you believe you have already checked those?

That`s the point.

I `ve setup and linked the account with admin permissions.

Access details are up  to date and I would appreciate you to taking a look when you have time .

As mentioned, I would need to know who you are logged into yourself.  Is that the same account as you have on file?

Yes exact the same!!

Any news about this ??

2 hours ago, Jirinex said:

Any news about this ??

The admin details on file appear to be incorrect. Once those are updated we can take a look

9 minutes ago, Marc Stridgen said:

The admin details on file

Updated !!

Thanks

I have created a ticket for this so we can get it escalated. From what I can see things are done correctly there

 

Thank you very much again !!

 

1. There was actually a bug which caused that the warning was always shown, even when no promotion services were enabled.
2. You have no services enabled! The Twitter Promotion is set up, but it is disabled on your installation! 

This issue has been resolved in 4.6.10 beta 1. Feel free to give this a try, or await the full release if you prefer